Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.
About The Role
Reporting to the Regional Vice President and General Manager, you will manage administrative responsibilities and coordinate the activities of the Executive Office in matters pertaining to appointments, transportation, mail, travel arrangements, expense reports. Coordinating VIP guest bookings arrivals, experiences, assisting in the operation when needed and other general affairs. You will be responsible for handling issues that may require sensitivity and the use of sound independent judgement, as well as for managing a complex schedule and dealing with shifting priorities.
What You Will Do
Perform administrative tasks, including typing, scanning, filing, handling mail, coordinating appointments for Hotel Manager and General Manager.
Prepare written correspondence on behalf of Executive Management.
Handle reservations in Opera for VIP/Elite guests as needed.
Execute travel arrangements for Executive officer members as needed.
Compile Monthly Guest comment analysis and ensure distribution of results.
Perform daily follow up on Medallia/guest comments and correspond to guest and with appropriate Department and Division Heads.
Offer support to operational departments as needed, greet VIP guests and provide lobby coverage.
Handle complaints in absence of GM and inform him/her of action taken and needed follow up.
Work closely with People and Culture in coordinating candidate interviews, employee relations communication, and other needed actions.
Assist with Glitch resolution with the guests on behalf of Executive Office.
Maintain master list of charities and donations on behalf of hotel.
Comply with all Four Seasons Standard of conduct, working harmoniously with colleagues, keeping work areas neat and professional and maintain confidentiality at all times.
What You Bring
Associate or Bachelor’s degree in business administration or hospitality
3-5 years prior experience reporting directly to senior management
High proficiency in Microsoft suite and Opera Hotel software
Ability to read/write and speak in English
Ability to compose business communications at the highest level
Solid work ethic, high level of integrity and a concern for quality, cross cultural sensitivity and customer service orientation
Hours: Typically 8 hours per day, with periodic overtime or weekend work possible
The culture advocate of the Golden Rule in every employee action in the hotel, creating a great workplace for all and delivering exceptional employee and guest experience
What We Offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Employee Parking
Complimentary Employee Meals
Schedule & Hours
Full Time Employment
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management
Industries
Travel Arrangements and Hospitality
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