Our Administrative Manager is an important member of our Retail team. The Administrative Manager will provide general showroom and office support with a major focus on providing excellent client service and fostering a professional work environment for all team members. The Administrative Manager will also coach, train, and develop office staff.
Responsibilities
Assist clients with their purchase, repair or service concerns in a friendly and professional manner.
Provide relief coverage on the sales floor and assists clients as deemed necessary.
Coach, trains and develop office staff.
Ensure office and management are operating within Company Guidelines, Policies and Procedures.
Inventory control and reconciliation of physical inventories.
Ensure sales transactions are processed according to company guidelines, and bank deposits are handled according to policy.
Oversee shipping and receiving of all merchandise and paperwork.
Reconcile and finalize payroll for posting.
Oversee the repair department; ensuring repairs are completed in a timely manner.
Assist sales professionals and management team with their concerns and special request.
Answer phones in a polite, friendly manner and assist clients with their requests.
Perform opening and closing procedures.
Prepare all transfer requests correctly, from shipping/receiving merchandise and keeping all incoming and outgoing transfer packing slips in corresponding files.
Ensure store has all necessary supplies and materials.
Prepare all packages for mailing and shipping.
Provide support with general showroom/office maintenance.
Completions of all duties as assigned by management.
Supervisory/Management Responsibilities
Direct Reports
Physical Requirements
Required to stand up for long periods of time
Working Conditions and Environment
Schedule flexibility and availability required to accommodate store hours, including evenings and weekends
Multi-task environment at a fast-paced level
Knowledge And Skills Required
Education
A college degree is desired.
Experience
Requires a minimum of two (2) to three (3) years of administrative experience, preferably in a retail operations environment.
Skills
Good Client Service and selling skills
Good interpersonal and communication skills (verbal and written)
Detail oriented and good organizational Skills
Teamwork
Able to multitask in a fast-paced environment
Computer literate (MS Office)
Must speak be bi-lingual in Spanish and English.
Must have the ability to manage 1-2 office associates.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Luxury Goods & Jewelry
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