Are you a tech-savvy professional with a passion for network support and customer service? Join our dynamic team as a Network Support Administrator II! Under the guidance of the Network and System Support Teams, you will coordinate and complete tasks to support City computer, phone, and data network resources at Salt Lake City International Airport. Your role will involve planning, installing, configuring, and maintaining a variety of devices and software, as well as providing onsite technical support at off-site buildings. You will also collaborate with various teams to resolve issues and ensure smooth network performance. If you're ready to take your career to the next level, we want to hear from you!
About The Position
As a Network Support Administrator II, you will be at the forefront of maintaining and enhancing the Airport’s network infrastructure. Your responsibilities will include working closely with the Software Support Team and System Engineering Team to implement and upgrade products, coordinating with the Network System Engineer Team to address technology needs, and ensuring City-wide network security. You will be the primary contact for hardware and software vendors, troubleshooting complex issues, and providing end-user training. From installing and configuring desktop and mobile systems to maintaining wireless network products and resolving trouble calls, your expertise will be crucial in keeping our network running smoothly. Additionally, you will assist with network backup processes, manage PC life cycles, and document technical procedures to ensure repeatable and efficient processes are in place.
About The Team
Join a dedicated and collaborative team that thrives on solving complex technical challenges and delivering exceptional support to Salt Lake City Department of Airports. Our Network Support Team is composed of skilled professionals who are passionate about technology and committed to providing top-notch service. As a Network Support Administrator II, you will mentor and train Network Support Team I Administrators, contributing to a culture of continuous learning and development. We value teamwork, innovation, and a customer-centric approach, and we offer a supportive environment where your skills and contributions will be recognized and rewarded. If you're looking for a role where you can make a real impact and grow your career in network support, our team is the perfect place for you!
Early application is encouraged as the position will remain open until filled.
Position Salary/Hourly Range
$ 33.40 - $ 37.11 *based on qualifications and experience.
This Position Is Eligible For Full City Benefits, Including
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
Six weeks of paid parental leave from day 1 of employment
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Typical Duties
Assists with product implementation and/or system upgrades.
Coordinates with the Network System Engineer Team regarding technology needs and solutions.
Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users. This includes the evaluation and installation of necessary software components needed to maintain a secure operating environment for the network users and departments.
May serve as a primary contact for hardware and\or software vendors through which vendor provided service and support will be coordinated.
Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.
Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software. Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc.
Answers and resolves trouble calls from customers over the phone and in person. Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge.
Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc.
Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades.
Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed.
Assists with network backup and restore processes.
Maintains an inventory of boards, connectors, and other related replacement parts for the phone and data systems.
Coordinates with the Network System Engineer Team to provide and maintain communications between multiple protocols. This includes all hardware and software requirements to enable LAN communication on a standard protocol level such as TCP/IP.
Analyzes functionality of voice and data communication and network equipment. This can include but is not limited to configuring, diagnosing, and repairing telephone services, VoIP services, and voicemail PBX communication systems.
Creates, configures, and maintains scripts and software automation. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing VBScript, AutoIt, AutoHotkey, batch files, and Bash.
Performs various other duties as assigned.
Minimum Qualifications
Graduation from a four-year accredited college with a Bachelor's degree in Computer Science, Engineering, or related field and four (4) years experience in supporting PCs (using Windows OS) and LAN administration or an equivalent combination of education and experience substituted on a year-for-year basis.
Possession of one (or more) of the following certifications may also be required (depending on position requirements): Microsoft Certified Systems Engineer (MCSE), or a Microsoft Certified Solutions Associate (MCSA), or a combination of 2 or more of the following certifications: Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate Voice (CCNA Voice), CompTIA A+, CompTIA Network+, CompTIA Security+.
Considerable knowledge of Microsoft operating systems, topologies and protocols.
Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques.
Knowledge of principles of data communications and related equipment.
Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs.
Must have a valid state driver's license or Utah Driving Privilege Card.
Working Conditions
Moderate physical effort. Moderate lifting required, intermittent sitting, standing and walking. Intermittent exposure to moderate noise levels. Comfortable working conditions.
Regular exposure to stressful situations as a result of human behavior and the demands of the position.
Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work areas.
Career Ladder Note
After all qualification requirements for a Network Support Administrator III are met, incumbent may be promoted to a Network Support Administrator III with approval of CIO and Department Head, provided sufficient funding is appropriated for the impacted budget year.
Additional Information
We are committed to fostering a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION SALARY/HOURLY RANGE
$ 33.40 - $ 37.11 *based on qualifications and experience.
DEPARTMENT
Airport
Full Time/Part Time
Full time
Scheduled Hours
40
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Government Administration
Referrals increase your chances of interviewing at Salt Lake City Corporation by 2x