Application Specialist

Description

Are you searching for a fulfilling role that can make a significant difference in healthcare?

At Innovista, we're devoted to driving transformative change in this essential sector. Our independent physician partners achieve exceptional results in every aspect of value-based care, contributing to enhanced patient care and improved practice outcomes. Innovista Health is a full-service management services organization with a commitment to revolutionizing practice, offering solutions like multi-payer program administration, quality, utilization, and care coordination services, as well as performance improvement insights and reporting.

Innovista Health Solutions, based in Illinois, is an organization with a far-reaching influence, operating in both Illinois and Texas. At Innovista, we trust in the power of innovative programs and dedicated people to propel us forward in today's ever-changing healthcare market.

Job Summary

The Application Specialist position provides support for one or more applications within Innovista’s core technology portfolio. The Application Specialist works closely with many internal teams and reports to the Manager of Application Specialists.

Duties And Responsibilities

• Develop solutions & support functions to maximize business utility of Innovista’s data & healthcare management applications
• Implementation, configuration, testing & launch support for applications to support internal or customer needs
• Support user creation and role assignments & ongoing maintenance in line with corporate security protocols
• Manage support & product enhancements with platform vendors & internal support tickets in line with established SLAs
• Assist in developing training materials and end user training to ensure effective user engagement with the applications
• Collaborate with business teams & platform users to identify priority items for future development
• Assist in developing, maintaining, communicating and publishing documentation for applications
• Communicate and interacts effectively and professionally with co-workers, management, customers, etc.
• Manage product upgrades, releases & data uploads
• Generate and/or assist with reporting needs
  
  

Requirements

• Bachelor’s degree or equivalent experience required.
• At least 4 years of relevant professional experience such platform configuration, testing, training and support.
• Domain experience in healthcare services, managed care, or consulting preferred.
• Strong knowledge of computer operations, including applicable software platforms and networking preferred.
• Demonstrate excellent organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytic skills when problem solving.
• Demonstrate high attention to detail and a high degree of accuracy
• Proficient in MS Office Applications and ability to learn department and job specific software systems.
• Able to switch priorities in a positive and effective manner when directed by Company leadership.
• Able to effectively communicate technical concepts with team members and basic business concepts with team members and internal customers.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies
• Able to commit to Innovista’s corporate mission and values
  
  

Benefits

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING

• A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Dental and vision coverage
• Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
• Employee Assistance Program
• Discounts and perks on gym memberships, shopping, travel, recreation, and more
  
  

FINANCIAL GROWTH

• A yearly discretionary bonus
• 401(k) with a company match
• Rewarding employee referral bonuses
  
  

WORK/LIFE BALANCE

• Generous paid time off policy that increases with tenure
• Nine paid company holidays + Diversity Days
• Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
  
  

JOB SATISFACTION & ADVANCEMENT

• Clear career advancement and growth pathways
• Continuous education opportunities
• Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
• Company-wide socials and gatherings
• "Dress for Your Day" policy
• An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
  
  

Benefits may be subjected to an applicable waiting period.