Application Support Engineer

ONLY W2 NO C2C

We are sourcing an "Application Support Engineer" to work at our client's location in Westlake, TX.

The Expertise You Have

• Ability to perform initial triage, troubleshooting, and fixing reported issues and perform mitigation steps when possible
• Hands-on experience in the technology stack – SQL, Java, RESTful Web Services, PL/SQL, Shell Scripting, Windows and Linux OS, and ServiceNow
• Willingness to learn/experience with supporting and developing PowerBI Dashboards for Production Support Monitoring
• Basic knowledge of AWS features and components/containerization (Docker), Kubernetes, and cloud deployment tools
• A strong understanding of ITIL principles is required
• Experience with application performance monitoring and alerting tools like ITRS Geneos, AppDynamics, Grafana, Prometheus, Kibana, Jmagic, and Datadog
• Experience using job scheduler tools like Autosys and Control-M
• Solid experience understanding patterns, micro-services, messaging/event-driven frameworks, and enterprise databases
• Assist with the root cause analysis process and provide feedback
• Handle Technology Lifecycle Management (TLM) Top Initiatives reporting and collaboration.
• Exposure to messaging or streaming frameworks including Kafka, MQ, JMS