Application Support Lead Analyst, AVP Tampa, FL -C12 - P2406000610
Application Support Lead Analyst, AVP Tampa, FL -C12 - P2406000610
Citi
Tampa, FL
See who Citi has hired for this role
Responsibilities:
- Provide technical and business support for users of Citi Applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.
- Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.
- Develop and maintain technical support documentation.
- Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
- Perform same-day risk reconciliations.
- Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
- Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities and security issues, then communicate potential impacts and recommend solutions.
- Act as a liaison, interfacing with internal technology groups and vendors.
- Ensure storage and archiving procedures are in place and functioning correctly.
- Formulate and define scope and objectives for complex application enhancements and problem resolutions.
- Develop and review application contingency plans to ensure “always on” availability to user
- Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality
- Keep learning! Continuously improve skills by staying up to date on the latest technologies.
- Coach and mentor new or lower level analysts.
- Occasional extended hours of support, Support during the weekends or support during the holidays on demands/needs based on the application or business activities
- 5 year of experience or more an Application Support role is highly desired
- Primary skill Set needs to include the following skills : Oracle , Unix Shell Scripting, Python Scripting, BI/Reporting tools basic
- Secondary Skill Set : Autosys scheduling, ServiceNow, SQL, debugging and problem solving skills
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Effectively share information with other support team members and with other technology teams
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder.
- Bachelor’s/University degree or equivalent experience
Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Primary Location:
Tampa Florida United States
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Primary Location Full Time Salary Range:
$87,280.00 - $130,920.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Aug 28, 2024
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Information Technology -
Industries
Banking, Financial Services, and Investment Banking
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