Application Support Manager/IT Operations Manager
Application Support Manager/IT Operations Manager
Extend Information Systems Inc.
Cincinnati, OH
See who Extend Information Systems Inc. has hired for this role
Job Title: Application Support Manager/IT Operations Manager
Location: Cincinnati, OH (Day 1 onsite)
Duration: C2C
Experience level : 8+
Job Description
Anoop Tiwari
Extend Information Systems
Cell: - 571 - 386 - 2431
Email: Anoop@extendinfosys.com
Address: 44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
Web: www.extendinfosys.com
Location: Cincinnati, OH (Day 1 onsite)
Duration: C2C
Experience level : 8+
Job Description
- Day 1 onsite @ Cincinnati
- 10+ years of solid experience in executing and managing application support
- Must have experience in technologies, preferably hands-on; if not, a thorough understanding of technologies to drive teams and complex issues. Technologies such as JAVA, AWS, etc... Ability to troubleshoot and triage production issues or guide the team timely.
- Strong understanding of ITIL concepts such as incident management, problem, change, and release management, preferably an ITIL certification.
- Excellent business acumen to judge and prioritize the issues and drives the resolution to mitigate the business impact
- Ability to drive production issue calls with technical and non-technical teams and drive resolution timely aligning to SLAs
- Excellent communication skills with an ability to clearly articulate and communicate complex technical issues in simple business-friendly language. Ability to interact with senior leadership and present the high business impact issues
- Experience driving outcomes through cross-functional teams
- Good working experience or understanding of development methodologies such as agile and scrum; Ability to attend scrum calls and priority production fixes and drive the testing and release efforts.
- Ability to prioritize high-impacting production issues and work with the relevant IT stakeholders to develop a fix and implement it into production
- Prior experience with coordinating IT stakeholders, such as NOC teams, upstream & downstream teams, infrastructure teams, cloud teams, development/engineering teams, and change/release management teams
- Prior experience with developing and presenting support metrics, issues trends, and queue management
- Should have an eye for continuous improvements both from support processes and system improvements perspective
Anoop Tiwari
Extend Information Systems
Cell: - 571 - 386 - 2431
Email: Anoop@extendinfosys.com
Address: 44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
Web: www.extendinfosys.com
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Extend Information Systems Inc. by 2x
See who you knowGet notified about new Application Support Manager jobs in Cincinnati, OH.
Sign in to create job alertSimilar jobs
-
SAP Security Manager
SAP Security Manager
Golden Technology
-
Manager, Application Development and Maintenance, SAP COE OTC
Manager, Application Development and Maintenance, SAP COE OTC
Cardinal Health
People also viewed
-
Advisory - Cyber & Strategic Risk - Cyber Identity - CyberArk Senior Consultant
Advisory - Cyber & Strategic Risk - Cyber Identity - CyberArk Senior Consultant
-
Advisory - Cyber & Strategic Risk - Cyber Identity - SailPoint Senior Consultant
Advisory - Cyber & Strategic Risk - Cyber Identity - SailPoint Senior Consultant
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More