Valence is a Series A (Insight Partners) B2B SaaS, and we've built the first-to-market generative AI leadership coach for large enterprises. Valence is changing how learning and development happens at the world's biggest companies; our mission is to help the world work better together.
We've been featured in the Harvard Business Review and are working with world-class companies like Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Experian, Bristol Myers Squibb, and more.
The Role
This is a founding Applied Research ML Engineer role for our Conversational AI coaching product designed for Fortune 500 enterprises. You will rapidly develop our coaching assistant by designing, experimenting and implementing novel LLM-based approaches. This role will also support broader data science and software development. You will report directly to the Head of AI and work closely with the CEO, who drives the product vision.
What You'll Do
Develop, design and implement improvements in user experience in conversational interactions leveraging LLMs in new ways to advance product goals
Evaluate and improve existing conversational (LLM-based) models across effectiveness, scalability, and efficiency.
Work with the product team to study user behavior and prioritize evolving requirements
Experiment at a high velocity, conducting statistical analyses, to optimize for end user experience
Write, review and deploy code across back, front end as needed
Research and development on new Conversational AI approaches leveraging cutting edge LLM/NLP advancements
Documentation of models, prompts, and processes to increase replicability and quality improvement.
Support other coding and feature development where required
In The First Week, Expect To:
Ship a product enhancement or idea
Get up to speed on the product and the team
Meet with the broader team and understand their roles and responsibilities
Understand the technical architecture and roadmap
In The First Month, Expect To:
Support 1-2 major product features or technical enhancements
Review the current AI engineering work and provide inputs on areas for improvement or prioritization
Analyze user behavior and make small iterative improvements to conversation quality
Improve data science infrastructure for conversational quality analysis and improvement
In The First Three Months, Expect To:
Strategize on and scope multiple large technical projects
Drive improvements to our codebase and process to quickly build secure, maintainable software
Ensure that all code is of high quality and is easily maintainable
Help in defining a conversational AI science roadmap aligned with product priorities
In The First 6-12 Months, Expect To:
Continue shipping work on major product initiatives
Support the broader technical team and ensure that all work is executed efficiently and effectively
Become a critical member of the team that is the internal expert in conversational assistants, NLP, and LLMs
Take on additional responsibility as a senior member of Valence’s ML team
Take the product to scale with dozens of Fortune 1000 companies and thousands of users
What We're Looking For
Practical experience and theoretical knowledge of conversational systems, with knowledge of voice and dialogue systems, information retrieval and natural language processing
2+ years of professional experience as a software engineer, data scientist or other related role
Research or engineering experience evaluating and improving conversational assistant systems
Experience with LLM model deployment and maintenance, ideally in a prod environment
Strong skills in Dialogue/NLP/IR/Deep Learning approaches
Experience working with Python
Experience structuring and running data backed experiments
Strong written and verbal communication skills
Experience working with Cloud infrastructure (Elastic Container Service, Terraform, Relational Data Store, etc.)
Exposure to early-stage startups, preferably B2B Saas
What You'll Get
Ownership of projects and strategic priorities regardless of seniority in our learning-focused environment
Strong ties to the executive team, a culture of transparency and engagement with strategic decisions
Options from day one, which means you will be on the ownership track right away
Competitive salary and equity packages
Comprehensive health coverage (medical, dental, and vision) from day 1
Provision of anything you need to be successful - learning tools, hardware, office equipment, software
401k optionality for US based employees
Generous PTO, company-wide R&R shutdowns and paid leave for parents.
A WFH stipend, phone stipend and support to work in a We Work or other space as preferred
Location and Work Environment
This is a primarily remote, work-from-home role in PT or ET. Candidates must be comfortable balancing colleagues in global timezones, as needed. Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits in the US.
Diversity and Inclusion
We are committed to fostering a diverse and inclusive environment where our team members, vendors, contractors and beyond feel valued and supported. We know that our commitment to inclusion and belonging enables us to do our best work overall. We strongly encourage applications from candidates of all backgrounds regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process. We know applying for a job can be intimidating, please don’t hesitate to reach out - Allison Langille, Head of People jobs@valence.co.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
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