Assistant Director of Food & Beverage (Pool & Beach)

Overview

Grow with us...

Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.

We’re currently in search of an Assistant Director of Food and Beverage for the Beach & Pool who shares these values and will champion them at 1 Hotel Hanalei Bay. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.

(Inside Tip: This role was made with room to grow for a service-minded rockstar.)

Position Overview:

Responsible for the total operation of pool, beach, restaurant, and cabanas including building sales and all other aspects of profit and loss, hiring/training of management and hourly team, daily execution of safety/sanitation, cleanliness, maintenance quality food preparation and guest service.

Responsibilities:

• Develop and communicate a departmental strategy that is aligned with the property and brand and lead in its execution.

• Establish goals to optimize performance and hold the department leadership team accountable for desired outcomes.

• Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

• Supervise and manage team members and day-to-day operations understanding positions well enough to perform duties in team member absence. Ensure and maintain the productivity level of team members.

• Assist team members on the floor during meal periods and high demand times.

• Provide excellent customer service to all team members and respond quickly and proactively to team member concerns.

• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Respond quickly and proactively to guest’s concerns and take ownership of guest complaints/problems until they are resolved or addressed.

• Improve service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.

• Meet with guests on an informal basis during meals or upon departure to obtain feedback on food & beverage quality, service and overall satisfaction.

• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.

• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.

• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.

• Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Maintain a positive cost management index for departmental operations.

• Partner with the Marketing team to develop a comprehensive restaurant marketing plan that is aligned with the restaurant concept, including social media, in-house collateral, and events. Review and refresh plan quarterly. Report out on successes and misses of program.

• Oversee the financial aspects of the department including purchasing, payment of invoices and payroll.

• Ensure proper controls are in place and polices are established and followed by all team members.

• Establish and maintain open, collaborative relationships and ensure direct reports do the same.

• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).

• Establish and maintain relationships with leaders and team members in other departments and ensure restaurant offerings are well communicated throughout the property.

• Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.

• Create a learning atmosphere with a focus on continuous improvement.

• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.

• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.

• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent. Ensure the environment of the department emphasizes motivation, empowerment, team work, continuous improvement and a passion for providing service. Encourage and build mutual trust, respect and cooperation among team members.

• Ensure company policy and Brand Standards are followed.

• Optimize profits by controlling food, beverage and labor costs.

• Hiring, training and developing new hourly team members.

• Increasing sales by ensuring guest satisfaction and prompt problem resolution.

• Maintain an overall management style in accordance with our established best practices.

• Provide leadership and direction to all team members to ensure efficient operation.

• Ensure food quality and availability.

• Prepare and present hourly team member reviews.

• Responsible for ensuring team members have the tools to do their jobs.

• Oversee the progressive discipline aspects of the department.

• Ensures the training for newly hired staff is completed and they are certified to do their jobs.

• Complete all tasks assigned by Division Head on time.

• Manage day to day operations during scheduled shifts that include daily decision making, team member support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.

• Review daily inventory, food costs, missing check reports, average checks, cover counts, and sales goals, and develop action plans if any fall below necessary standards.

• Work with all managers to achieve individual performance goals and metrics that profitably grow the business while strengthening the brand and culture

• Continually communicate with the management team, line employees and support staff regarding operational issues to find solutions to problems

• Maintains regular 1 to 1 meetings with the management team in order to create accountability.

• Maintain proper staffing levels to ensure efficient and proper guest service.

• Be knowledgeable of policies regarding personnel and administer prompt, fair and consistent corrective action for any and allviolations of company policies, rules and procedures.

• Responsible for the cleanliness and proactive maintenance of all areas of the restaurant including public areas.

• Prepare daily/weekly payroll reports.

• Attend weekly staff meetings, F&B meetings, pre-convention meetings, B.E.O. review meetings.

• Optimize profit by scheduling labor efficiently and ordering food and supplies to maintain appropriate inventory, portion correctly, minimize waste, etc.

• Prepare end of shift reports including daily labor, food control and daily sales.

• Immediately communicate and report equipment problems, practice good preventive maintenance with the Engineering team.

• Increase sales by ensuring guest satisfaction and prompt problem resolution.

Qualifications

About you...

• Minimum of 3 years full-service restaurant experience as General Manager level required.

• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

• State and local alcohol enforcement where applicable.

• High school diploma or equivalent required, college degree preferred.

• Passion for the business and compassion for people.

• Highly-energetic, self-motivated, goal oriented and dependable.

• Excellent oral and written communication skills, andoutstanding leadership, interpersonal and conflict resolution skills.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!