Assistant Director of Operations

Job Posting: Assistant Director of Operations

Company: Bili Blanket Baby

Location: Boulder, Colorado

Type: Full-time, In-person

About Us:

At Bili Blanket Baby, we are dedicated to revolutionizing newborn and maternity care with innovative solutions. Our mission is clear: "With a special emphasis on underserved populations, we partner with providers and new parents to compassionately support family bonding for all families through empathetic, timely, and high-quality neonatal home jaundice treatment, lactation supplies, and pregnancy and newborn DME items."

Join a Purpose-Driven Team:

Join a passionate team dedicated to transforming newborn and maternity care and supporting family bonding. At Bili Blanket Baby, every role contributes to our mission of compassionate care and innovation in healthcare.

Responsibilities:

Customer Service Excellence:

• Maintain seamless communication with medical professionals and new parents to ensure empathetic and effective order processing.
• Handle urgent inquiries with compassion and professionalism, ensuring every family receives the highest quality care.
• Conduct proactive follow-ups to enhance customer satisfaction and support seamless operations.

Drive Operational Excellence:

• Process bili blanket and breast pump orders via telephone, email, and fax, utilizing our innovative systems for accuracy and efficiency.
• Manage Medicaid billing for breast pump orders, confirming addresses and coordinating timely deliveries to support new mothers.
• Monitor nationwide delivery schedules, providing compassionate updates and ensuring excellence in courier management.

Empower Through Marketing:

• Assist in maintaining a dynamic social media presence that reflects our innovative approach to newborn and maternity care.
• Create engaging milestone celebrations and announcements to celebrate our impact and engage with our community.
• Proactively reach out to pediatric practices to generate demand and schedule presentations to showcase our innovative solutions.
• Compile targeted mailing lists to connect with medical providers and expand our reach across diverse communities.

Champion Inventory Management:

• Ensure top-quality care by servicing medical equipment through thorough cleaning and efficiency checks.
• Manage nationwide shipping processes, including label generation, shipment tracking, and maintaining optimal inventory levels.
• Oversee inventory at multiple courier locations to ensure seamless operations and uphold our commitment to accessible care.

Join Our Growing Team:

• Full-time position offering 40 hours per week.
• Availability for at least one weekend shift per week is required to support our 365-day business operation.
• Competitive salary based on experience ($45,000-65,000), with 26 days of paid time off (PTO) annually.
• Opportunities for career growth in a dynamic startup environment dedicated to transforming newborn and maternity care.

Qualifications:

• Bachelor’s degree preferred.
• Proven experience in operations, customer service, or healthcare administration.
• Strong organizational and communication skills with a passion for compassionate care.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Proficiency in Google Workspace (formerly G Suite) applications such as Gmail, Google Drive, Google Docs, and Google Sheets is preferred.
• Prior experience in healthcare or medical equipment management is advantageous.
• Able to lift up to 50 pounds, pack, and move boxes with outbound equipment.
• Spanish language skills are advantageous in our multicultural environment, facilitating enhanced communication and service delivery.

Application Process:

Ready to make a difference in newborn and maternity care? Join us in shaping the future of healthcare! Please submit your resume and a cover letter outlining your relevant experience and passion for transforming newborn and maternity care to orders@biliblanketbaby.com.

Join Bili Blanket Baby:

At Bili Blanket Baby, we're not just offering a job; we're offering an opportunity to contribute to something meaningful. Be part of a supportive team where innovation and empathy drive every decision. Together, we're making a difference—one family at a time.