Assistant Manager – IT Support

Position Title: Assistant Manager – IT Support

Location: Birmingham, AL

Position Status: Full Time – Direct Hire

Position Description:

Our client is looking for Assistant Manager – IT Support candidates for a 100% onsite position located in Birmingham, AL. We are looking for a skilled and driven leader to guide our team. This role combines technical expertise with leadership responsibilities, overseeing a team of 10. The ideal candidate will excel in both soft skills and technical abilities, being proficient in Excel and PowerPoint, and experienced in generating and reporting KPIs. Familiarity with Cisco, eyeballs, and Power Platform is essential.

Responsibilities:

• Manage daily operations - ensure adequate coverage for all shifts, and develop, implement, and manage onboarding, continuing education, and cross-training for all IT Support Staff.
• Taking lead on short and long-term process development, documentation, and improvement.
• Take ownership of, provide direction for and leverage deep tech skills and proprietary, institutional knowledge to coordinate efforts of team, employees, branches, distribution centers, escalation points, leadership vendors, contractors, suppliers and others via phone, web portal, email, multiple messaging platforms and any other means necessary to troubleshoot, document, communicate, escalate and ultimately resolve a wide range of IT issues including, but not limited to, commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

Required Education:

Associate’s degree or equivalent experience

Skills:

• 5+ years of relevant IT support experience
• Experience with Windows and related O365 platform software
• Understanding of standard network architecture and security
• Experience performing remote triage and with troubleshooting a variety of IT issues.
• 3+ years of leadership experience with primary responsibility for multiple direct reports and the performance, improvement, and results of a defined business unit.
• Ability to operate as primary escalation point for a wide range of IT support issues.
• Ability to adapt to change and new challenges, identify and evaluate potential impact, prioritize, and proactively marshal resources accordingly to ensure the demands of IT support from the field are met.
• Ability to digest, understand, apply, build documentation for, and quickly communicate new technical concepts in a way that minimizes impact on the field and builds depth at position across all of IT support.
• Ability to recognize, analyze, and question established methods and process in a productive way and a willingness to work with leadership in seeking alternatives to those which no longer serve.
• Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM and Kronos a plus
• IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus

About Seneca Resources:

Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida, and North Carolina that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.