Assistant Manager- Lending

Inviting applications for the role of Assistant Manager, Lending Front Line Manager!

In this role, as Assistant Manager you will manage a Lending team. The Lending leader is responsible for all ending activities associated with ticket cases related to a variety of operational tasks.

Responsibilities

• Creates new strategies to improve the lending process
• Responsible for supporting agents who are diligently following and complying with all
• regulatory and internally set requirements and timelines.
• Responsible for KPI and Quality targets, schedule adherence, hiring, training and attrition
• Ensures the staff is meeting production goals, complying with company standards, and perform the essential functions of their position.
• Creates team progress reports showing results of the team’s efforts and present them to the internal customer during weekly meetings
• Management responsibilities include but are not limited to overseeing the following tasks:
• Perform lending operational daily tasks:
• Including but not limited to: Collateral, Servicing, Consumer Reporting and Escrow.
• Manage workflow queues in ticketing system.
• Complete work within regulatory timelines.
• Follow standard operating procedures to complete tasks with high accuracy and timeliness and ensuring SOP accuracy.
• Communicate professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Work effectively as a team player to deliver an exceptional customer experience.
• Complete regulatory training as required.
• Other related duties as assigned.
• Ensure your team meets and exceeds KPIs while pro-actively serving customers.
• Understands end to end process and collaborates with colleagues across departments.
• Coaching & mentoring team.
• Ability to handle complaints and customer concerns.

Qualifications we seek in you!

Minimum Qualifications / Skills

• High school diploma or GED required; college experience preferred.
• Experience in Supervisory and relevant banking/financial services experience.
• Analytical and strong problem-solving skills.
• Self-motivated, tenacious, curious, and committed to performance excellence.
• Flexible scheduling with ability to work overtime hours as needed.
• Ability to maintain high levels of confidentiality and data security standards.
• Ability to handle multiple tasks with minimal supervision.
• Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint
• Good analytical/business reporting experience