ASSISTANT SERVICE CENTER MANAGER
Job Description
The Assistant Service Center Manager is responsible for the efficient and effective operation of the facility. Primary responsibilities are to maintain production levels, maximize customer service, and to manage the work flow through the facility. In addition, the Assistant Service Center Manager will manage the facility in the absence of the Service Center Manager.
The Assistant Service Center Manager is responsible for the following tasks. Additional tasks may be added or deleted at management discretion.
Operational Responsibilities:
Maintain targeted production goals
Manage aging units
Logistics, optimizing routes to improve customer service
Manage warranty claims and consistency
Process improvement documentation, and adherence
Supervise Technicians, Administrative Specialists and Drivers.
Managing and correcting repeat unit issues
Audit and maintain invoicing documentation standards.
Oversees materials and inventory
Management Responsibilities:
Process flow management
Ship-ins, unpack and repack
Interview potential Technicians, Administrative Specialists and Drivers and make employment recommendations
Work with the Service Center Manager in counseling and setting improvement plans for team members
Coach and educate team members as needed
Customer Service via phone calls, walk ins and store visits
Opening and/or closing shop
Report Management; printing, posting and explaining reports
Cross train in all functional areas: Administration, Materials, Service Representative
Train new employees and cover open positions as needed
Safety audits
Occasional travel to cover open positions at other stores or train new Assistant Service Center Managers
This job description is not meant to be a complete listing of all duties and responsibilities of an Assistant Service Center Manager. During the course of employment, many different items may present themselves needing attention, and anyone in this role must be flexible and able to address items outside of the items listed here.
The Assistant Service Center Manager will work in the shop environment with frequent visits to the office area. The ability to move and lift up to 50lbs on a frequent basis is required. Must be able to walk, stand, bend and squat during the entire shift.
#IND123
The Assistant Service Center Manager is responsible for the efficient and effective operation of the facility. Primary responsibilities are to maintain production levels, maximize customer service, and to manage the work flow through the facility. In addition, the Assistant Service Center Manager will manage the facility in the absence of the Service Center Manager.
The Assistant Service Center Manager is responsible for the following tasks. Additional tasks may be added or deleted at management discretion.
Operational Responsibilities:
Maintain targeted production goals
Manage aging units
Logistics, optimizing routes to improve customer service
Manage warranty claims and consistency
Process improvement documentation, and adherence
Supervise Technicians, Administrative Specialists and Drivers.
Managing and correcting repeat unit issues
Audit and maintain invoicing documentation standards.
Oversees materials and inventory
Management Responsibilities:
Process flow management
Ship-ins, unpack and repack
Interview potential Technicians, Administrative Specialists and Drivers and make employment recommendations
Work with the Service Center Manager in counseling and setting improvement plans for team members
Coach and educate team members as needed
Customer Service via phone calls, walk ins and store visits
Opening and/or closing shop
Report Management; printing, posting and explaining reports
Cross train in all functional areas: Administration, Materials, Service Representative
Train new employees and cover open positions as needed
Safety audits
Occasional travel to cover open positions at other stores or train new Assistant Service Center Managers
This job description is not meant to be a complete listing of all duties and responsibilities of an Assistant Service Center Manager. During the course of employment, many different items may present themselves needing attention, and anyone in this role must be flexible and able to address items outside of the items listed here.
The Assistant Service Center Manager will work in the shop environment with frequent visits to the office area. The ability to move and lift up to 50lbs on a frequent basis is required. Must be able to walk, stand, bend and squat during the entire shift.
#IND123
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Consumer Services
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