Associate, Loss Mitigation (Late-Stage Collections)-100% Work from Home

General Summary

The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross[1]divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties And Responsibilities

• Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Perform skip tracing activities to locate customers using free and paid tools such as Accurint, TLO etc. Adhere to department standards for effective queue management
• Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
• Perform all other duties as assigned.

Knowledge And Skills

• 3+ years collection or relevant experience (automotive preferred)
• Previous experience in a Collections role with heavy skip tracing responsibilities High school graduate or GED equivalent
• Bachelor’s degree preferred Ability to independently manage their time daily to ensure productivity and goals are met
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
• Strong listening skills - Ability to listen and understand direction

Physical Requirements And Working Condition

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX

Job

Collections

Job Type

Regular

Overtime Status

Non-exempt

Schedule

Full-time

Job Posting

May 20, 2024