Associate Program Manager

At Workers Benefit Fund we are always looking for experienced and innovative team members that are excited about leveling the playing field for everyone in the workforce. At WBF we strive to be the rising tide that lifts all ships and know that when the quality of life improves for gig workers, it improves for us all.

The mission of our Gig Worker Services team is to work with clients to learn about their constituents and develop benefits and organizing programs to help them better connect with their people. Our clients include unions, platforms, and other entities adjacent to the gig community. Our team works to develop strategy, implement new programs, and become experts on the communities we look to help. The Program Management team oversees and handles all the projects and initiatives under our Drivers Benefits program, which provides for-hire drivers access to a suite of benefits they otherwise are not afforded, as well as our other programs across the country.

We are seeking an Associate Program Manager who can work with the program management team to roll out initiatives for our partners and clients. In this role, you will also work in our team to market benefits to drivers, learn the nuances of communicating with gig workers from different cultures and communities, and engage drivers to build a stronger community. In addition, you will help to identify areas for improvement and help to manage the required internal and external resources to meet and exceed client expectations.

The ideal applicant can learn quickly, adapt to a dynamic, collaborative work environment, and exhibit comfort working with a wide range of tasks. The applicant must be purpose-driven, goal-oriented, possess critical thinking and problem-solving skills, and be an organized multitasker able to work on many diverse projects at once and meet tight deadlines.

Recurring tasks:

• Helping to plan and organize promotional presentations.
• Help manage existing operational processes (e.g. maintaining directory and inventory of marketing materials, making sure resources are current and accurate, and coordinating the creation of new materials as needed).
• Communicate and coordinate objectives, timelines, and deliverables with others.
• Plan and manage calls, meetings, events, conferences by identifying, assembling, and coordinating requirements, and developing schedules.
• Attend in-person events with our partners in and around New York city and our boroughs to learn more about our end clients.
• Engaging community leaders to partner with us to promote the benefits.

Skills & Abilities:

• Excellent written and verbal communication skills with demonstrable ability to communicate at all levels of an organization
• Possess a “Customer-First” mentality
• Excellent interpersonal skills and a “sales mentality” to promote our brand and benefits
• Exceptional attention to detail
• Ability to organize, multi‐task, work independently on several projects and meet deadlines
• Ability to deliver complete and accurate work product
• Proficiency with Microsoft Excel and general comfort with data sets and data analysis

Required Education & Experience:

• Bachelor’s degree
• Past work experience in a similar role
• Experience with G-Suite and Microsoft products
• Experience using data analytics software

Preferred Education & Experience:

• Knowledge of traditional and digital marketing, content marketing, and social media marketing
• Familiarity with content management systems (CMS) and customer relationship management (CRM) tools
• Familiarity with government, unions, or labor
• Familiarity with healthcare or benefit industry
• Familiarity with sales cycles
• Experience with multicultural communities
• Ability to speak Spanish
• Must live and be able to visit clients and partners in the New York City area. 

Location:

Currently, all WBF employees work remotely. In the near future, employees will be expected to live in or commute into NYC. Note - this job requires frequent in-person attendance of client meetings and community events in and around the New York City area.

About Us

Workers Benefit Fund (WBF) is the HR office for the gig economy. More people than ever are using the gig economy as their ‘main hustle’ and even though they’ve ditched the cubicle and a 9-5 schedule, they still deserve the benefits and care that help them stay on top of their game. WBF is breaking ground by working with the unions and guilds that represent gig workers to deliver benefits to gig workers in different gig sectors. Currently, we serve over 200,000 drivers in New York, New Jersey, Connecticut, Massachusetts, Florida, Illinois, and Washington, and we will work with other sectors in other states before the end of the year.