Audio Visual On Site Specialist

Audio Visual On Site Support Specialist

CTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun, and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are looking for an Audio Visual On Site Support Specialist who can work in our clients' facilities in Memphis, TN. We are looking for someone whose attitude, skills, and work ethic will embody our mission “to provide a fantastic customer experience.” Somebody who is passionate about Audio Visual, whether you are the go-to expert in your home, school, or church, and can always find a solution to any AV problem. We will provide the necessary training, support, and work environment to help you succeed. We take pride in employees, who are known in the industry as customer focused problem-solvers who can get the job done.

What are your responsibilities?

The ideal candidate will have knowledge and experience with the following:

Customer Service

• Meet with clients (event organizer or end user) to understand specific audiovisual requirements.
• Be the Primary point of contact for all audiovisual equipment and videoconference needs.
• Provide audio-visual consultation for designing and implementing video conferencing technology.
• Test video conferencing equipment in different environments (development, clone, and production) to enhance A/V standards.
• Assist end users with help and questions about using the technology when required.
  
  
  

Administrative

• Review and update design standards and documentation as needed.
• Follow the defined ordering process for the replenishment of conference room equipment supplies as necessary.
  
  
  

Maintenance & Repair

• Partner with other teams to work through issues that are caused by implementation in a large enterprise. Review industry documentation, implement software changes for security vulnerabilities, and work with vendors when trouble shooting or investigating bug/bug fixes.
• Assist with Q-SYS programming requirements.
• Provide a suitable short-term solution if needed to an audiovisual equipment failure
  
  
  

Will you fit in?

• Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards everyday are not what we are looking for.
• You can work independently with minimal guidance, but aren’t afraid to ask the right questions when you need help.
• You have strong verbal and written communication skills, and can be the face of our company to our clients.
  
  
  

Does experience count?

Preferred but not required:

• Minimum 2 years installing/maintaining AV systems
• Education: Associates degree, we take into account your experience/skill level and what you bring to the table as an individual.
• Customer Service Experience: A must! As you can see our customers are #1 and we need someone who can take care of them, and treat them as such.
• Attitude and Aptitude: Are key! We need someone who is eager to learn and comes to work ready to tackle any situation.
• AV/Live Event Experience: Must have experience supporting, implementing, and maintaining video conferences.
  
  
  

What’s in it for you?

At CTI, we know our company’s success is directly correlated to the success of our employees. So it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:

• A competitive payrate (DOE)
• Employer matched medical, prescription, and dental insurance (available after 60 days of employment)
• Employer matched 401K up to 3%
• Bonus eligibility that is based off a results oriented incentive plan
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Long and Short Term Disability 100% paid by CTI.
  
  
  

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.