Audio Visual Support Specialist

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Audio Visual Support Specialist in the technology department of our Atlanta office. We offer competitive compensation and an excellent benefits package.

Position Summary

The function of the Audio Visual Support Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the AV Director and works directly with hospitality, local IT, and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends, and holidays.

Duties & Responsibilities

• Coordinates audio/video calls with local attorneys and business staff, vendors, other offices and clients
• Operates and supports audiovisual systems
• Consults on, analyzes, and configures the proper audiovisual components required for each event
• Manages, maintains, and troubleshoots audiovisual equipment and components
• Attends meetings to discuss events and establishes audiovisual needs
• Documents and maintains audiovisual requirements per event
• Utilizes and updates internal conference room reservation system (GT Meet)
• Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
• Tracks client support requests and system failures
• Escalates complex issues to advance support service teams and vendors
• Creates, edits and maintains training materials regarding common operations and support issues
• Edits video recordings
  
  

Skills & Competencies

• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
• Excellent customer service skills and strives to exceed client expectations
• Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication
• Ability to resolve moderately complex issues or suggest alternative solutions
• Basic understanding of networking devices, cabling and associated troubleshooting
  
  

Qualifications & Prior Experience

• High School Diploma is required; Certifications, Associates or Bachelors Degree preferred
• Experience with Microsoft Office with a focus on Outlook, Word, Excel, and PowerPoint
• General knowledge of computer hardware, software support, and Windows operating system
• 3+ years of audiovisual experience desired
• Extensive knowledge or Video Matrix systems, AV Switchers
• Experience with customer service or hospitality experience preferred
• Experience in the following, but not limited to, is highly recommended:
• Audio/Digital audio/playback/record systems
• Video/Digital video/playback/record systems
• Video Wall Management & Calibration
• Video editing software
• Advanced Lighting - Dimming and Lighting Controls
• Advance knowledge of Wireless, Handheld, Lavaliere Microphones
• Push to Talk Systems
• 4 -24 Channel Mixers
• Set up of broadcast cameras
• Basic Electrical and Power Distribution
• IP Addressing knowledge
• Switches and basic networking skills
• Wireless Networking/Troubleshooting
• Standard troubleshooting skills related to desktop computer hardware and software
• Advanced knowledge of Crestron Toolbox/ XIO/ Biamp/ QSYS/ Shure Software
• Knowledge of Zoom and Teams Admin Portal