Audio Visual Technician

Our client group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000’s of our clients researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm!

AV Technician

Requirements

• At least 3 years experience in Audio Visual Field
• IT/Networking Experience
• Experience in live events is recommended
• Experience in high priority and VIP meetings
• Ability to work independently with no supervision as this is off main campus
• Technical knowledge of AV and IT
• Attention to detail is essential
• Excellent communication skills
• Proven Problem Solving Skills within the AV World
• Flexible, Adaptable, and able to work with changing conditions if there is a technology failure

Duties and Responsibilities

• Provide technical AV knowledge within BITS and the Broad community
• Support Special Projects and Events onsite with Audio, Visual, IT/Networking Skills
• Responsible for the upkeep and life cycle maintenance of AV systems
• White glove assistance with VIPs. Strong communication, coordination, and relationship management skills
• Ability to learn and set up new hardware and software when Broad changes AV technology
• Tracking of team tickets, ensuring proper notes, completion, and follow-ups are completed in a timely manner
• Provide technical assistance in troubleshooting of all on-campus AV equipment
• Answering end user questions involving all things AV
• Responsible for maintaining and creating AV documentation for future reference
• Work with vendors when basic troubleshooting does not resolve issues for assistance and to RMA non-functioning devices.

Desired Qualifications

• Experience working on/managing audio visual projects
• Knowledge of Digital Signage solutions
• Networking/IP knowledge
• Competency with but not limited to;
• Crestron systems and XiO Cloud, Extron, Shure, Biamp, Zoom/Zoom Rooms, NEAT, QSC, and Windows, macOS, iOS, and Android devices
• CTS, CTS-D, or CTS-I is a plus but not required

Working Conditions

• Normal office conditions
• Ability to lift up to 50 lb’s
• This is considered a full time, on-site position
• Working hours are 8:00am - 5:00pm Mon-Fri