The Commercial Auto Claims Specialist is responsible for handling and managing commercial auto claims. They will analyze first reports, contact insured/claimants promptly, and evaluate contract language to identify coverage issues. The specialist will develop and maintain accurate and timely investigation and loss analysis, establish reserves, and recognize and pursue recovery. They will adhere to statutory and regulatory fair claims practices and identify potential fraudulent claims. The specialist will also manage the use, work product, and expenses of outside vendors, evaluate claim facts, and negotiate claim settlements. They will serve as a technical resource to lesser experienced adjusters and contribute to the team's goals and objectives.
Responsibilities
Analyze first reports and promptly contact insured/claimants
Effectively evaluate contract language and identify coverage issues
Develop the file to provide accurate and timely investigation and loss analysis
Maintain an active file diary to move the file toward resolution
Establish accurate and timely reserves
Recognize and pursue recovery
Adhere to all statutory and regulatory fair claims practices
Recognize and identify potential fraudulent claims
Manage the use, work product, and expenses of outside vendors
Evaluate claim facts and negotiate claim settlements
Develop and maintain strong business relationships with internal and external customers
Serve as a technical resource to lesser experienced adjusters
Contribute to the development and delivery of the team's goals, objectives, and results
Support workload surges and/or Catastrophe Operations as needed, including working overtime during designated CATs
Qualifications
KNOWLEDGE, SKILLS & ABILITIES:
Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
Ability to work effectively in teams and with a wide variety of people
Aptitude for evaluating, analyzing, and interpreting information
Excellent skills in customer service, investigation techniques, organization, time management, multitasking, verbal and written communication, negotiation, and reserving
Innovative thinking
Experience & Education
3-4 years of auto claims adjusting experience required
Commercial auto claims experience is a plus but not a requirement
Bachelor's degree or equivalent experience required
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Finance and Sales
Industries
Insurance
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