The Ed Napleton Automotive Group is looking for our next Automotive Service Consultant. Located Napleton's Porsche Downtown Chicago location, the Automotive Service Consultant is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
What We Offer:
Compensation above market standard
Medical, Dental, and Vision Insurance
401k and additional benefits
Vacation Time
Discounts on products, services, and vehicles
Extensive and ongoing training with specialists
Job Responsibilities:
Work with customers to ensure we meet and address all vehicle maintenance needs
Write repair orders for customers with full transparency of cost and time estimates
Provide exceptional and timely communication-keeping customers updated throughout the process
Communicate frequently with Technicians and Parts to ensure timely completion of work
Exhibit a positive attitude and strong work ethic with customers and co-workers.
Utilize cutting edge Fixed Operations Technology
Job Requirements:
Service advisor/consultant experience required in related field
Exceptional Customer Service Skills- required
Tech Savvy- able to learn and utilize technology- required
Previous Automotive Service Advisor Experience- required
Seniority level
Entry level
Employment type
Full-time
Job function
Consulting, Information Technology, and Sales
Industries
Motor Vehicle Manufacturing
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