Automotive Service Manager
Automotive Service Manager
Vann Gannaway Chevrolet Inc
Eustis, FL
See who Vann Gannaway Chevrolet Inc has hired for this role
Job Description
Vann Gannaway Chevrolet is seeking an experienced, highly-motivated, results-driven Service Manager to lead our established service department. The ideal candidate will be responsible for leading and motivating a tenured team, ensuring the smooth operation of the service department, and implementing and achieving financial objectives.
Qualifications
Vann Gannaway Chevrolet is seeking an experienced, highly-motivated, results-driven Service Manager to lead our established service department. The ideal candidate will be responsible for leading and motivating a tenured team, ensuring the smooth operation of the service department, and implementing and achieving financial objectives.
Qualifications
- Prior Service Manager experience with proven track record of success
- Excellent leadership, communication and interpersonal skills
- Strong technical knowledge of automotive systems and repair process
- Proven ability to manage and motivate a team
- Strong problem-solving skills
- Must be at least 18 years of age or older
- Legally eligible to work in the United States
- Valid Drivers License
- Successfully pass drug screening, background and motor vehicle records check
- Ensure an excellent customer experience throughout the service process
- Organize and coordinate the daily workflow of the service department
- Forecast goals and objectives for the service department
- Hire, train, motivate, counsel and monitor the performance of the service department staff
- Foster a positive and collaborative team environment with effective communication and teamwork
- Develop marketing strategies to promote new and repeat business
- Adhere to safety protocols including hazardous waste disposal, OSHA regulations, and KPA guidelines
- Monitor technicians daily work productivity and payroll records
- Maintain accurate records of repair orders, warranty submissions, and other customer information
- Establish solid working relationships with GM Factory Rep and other vendors
- Ensures the proper care, storage and inventory of special tools.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
- Maintains a professional appearance
- Other tasks as assigned.
- Competitive Pay
- GREAT HOURS – Closed on Sundays!
- 100% Health Insurance
- Matching 401K Plan
- Paid Time Off – up to 140 hours per year
- Paid Holidays
- Year End Bonus
- Conveniently located in the Central Florida area
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Automotive
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