AV Technician

A-TEK operates at the intersection of mission and innovation by applying our deep domain expertise across the federal markets. Embracing our digital-first strategy, A-TEK provides enhanced capabilities in application development, digital transformation, enterprise IT, and scientific services. Our solutions are designed to modernize, automate, secure, protect, and enhance the operations of our federal clients, ensuring they stay ahead in a rapidly evolving digital landscape.

Our work is fueled by a passion to serve our clients' needs and to protect the safety and welfare of Americans. That passion shapes how we nurture our most valuable asset – Our Employees. A-TEK actively cultivates the talent that drives our success and fosters a creative, challenging, and mission-driven work environment for current and future employees.

A-TEK is seeking an Audio/Visual (A/V) Technician to support our Federal Customer in Rockville, MD. In this role, you will serve as a subject matter expert for the client's A/V technology environment. You will support meeting and event management by providing virtual communication support, presentation assistance, and equipment maintenance services, as well as video-/web-conferencing virtual connections, hardware and software requirements, conference room reservations, room configuration set up and break down, presentation assistance, and videography. This position is on-site in Rockville, MD. This position requires occasional off-site and evening support.

Responsibilities and Duties:

• Provide support to operations and support teams, including root cause analysis, when conference room A/V issues arise
• Stay abreast of technical, industry standards, and business knowledge of A/V and Video Teleconferencing (VTC) industry directions and trends
• Create and maintain Standard Operating Procedures (SOP) and user guides
• Manage and maintain all A/V technology and virtual communications equipment
• Set up, install, test, operate, and maintain equipment for A/V conferencing and teleconferencing meeting needs
• Perform A/V system deployments, including hardware and software
• Monitor and track conference room scheduling/reservations
• Inventory and maintain all A/V equipment
• Operate sound and visual equipment during live events
• Perform maintenance actions, including inspections, service contracts, and upgrades
• Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
• Conduct conference health checks to ensure all conference rooms are in working order.
• Provide customer support during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, and WebEx setup.
• Respond and track service request tickets in ServiceNow.
  
  

Required Qualifications and Skills:

• Minimum of 1-2 years of A/V experience
• Must be well versed in the control and integration of multi-room A/V systems
• Good understanding of the interface between conference room A/V equipment and video teleconferencing codes
• Experience with Crestron Scheduling Panels
• Must be familiar with industry standards-based video-conferencing and other A/V and collaboration technologies and products, such as Video Recorders, Control Systems and Control Units, Tuners, Modulators, Amplifiers, TOA Audio Monitors, Plasma TV's, HP Laptops Mac Book Pro Laptops, and/or Cisco Cameras
• Knowledge of principles, methods, and techniques used in A/V troubleshooting and support
• Must be able to obtain a Public Trust clearance.
  
  

Physical Requirements:

• Moves equipment up to 50 pounds
• Must be able to move throughout buildings on NIH Campus
  
  

Preferred but not required:

• Certified Technology Specialist (CTS)
• A+ Certified
  
  

A-TEK, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected Veteran status.