Anticipated Dates of Performance: 3/1/2024 2/28/2025
Hours/ Shift
Normal Business Days/Hours: Monday Friday (9:00am - 5:00pm includes one-hour unpaid
lunch) - 35 hours work week.
Scope of Work
This resource will be responsible for system design and project coordination for implementation
of new and updated technologies, coaching staff in the effective use of these technologies which
includes, but not limited to videoconferencing, distance learning and audio systems.
Vendor Qualifications
Support Childstat at Training Center and field offices.
Install and troubleshoot equipment for Childstat.
Perform site surveys and diagnose problems for moves, adds, changes and repairs.
Prepare technical requirements for new systems and system upgrades.
Oversee the installation and implementation of new videoconferencing systems and room
upgrades.
Review user requirements develop detailed project plans for new system implementation,
and attend meetings as requested.
Interface with Telecommunication vendors to resolve issues and for upgrades. Direct staff in basic system operation and troubleshooting of issues at remote locations.
Coordinate use of videoconference infrastructure to connect multiple parties to video
conferences and supervise the installation and troubleshooting of endpoints.
Coordinate and liaise with ACS staff and Desktop support technicians to ensure all
videoconference requests are met.
Consult with staff in developing instructional and operational materials.
Provide end user technical training on new and existing systems.
Communicate effectively, orally and in writing to management.
Required to perform field work at any ACS location within the five boroughs of NYC.
Preferred Skills
Experience working in high level confidential settings
Ability to Multitask, excellent verbal and written communication skills
Ability to work independently or within a group to resolve issues
Possess working knowledge of Microsoft Windows, Office
Hand-on operation and troubleshooting knowledge of Cisco, Tandberg and Polycom
videoconferencing endpoints and Multipoint Control Units (MCU)
Experience in streaming systems such as Qumu, Crestron and AMX
Experience in Public Address systems
Experience in Recording systems such as Shure, Lectrosonics Wireless Microphones
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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