Banquet Manager
Banquet Manager
Lotte New York Palace
New York, NY
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No longer accepting applications
Pay found in job post
Retrieved from the description.
Base pay range
$75,000.00/yr - $80,000.00/yr
Direct message the job poster from Lotte New York Palace
- To guide and inspire exceptional team performance
- To build team capability, knowledge, and resources to meet short- and long-term business objectives
- Mentor, train, and coach team members
- Manage operational coverage, workload, and resource distribution within and across teams
- Manage vacation, payroll, and all scheduling aspects
- Monitor and evaluate team performance
- Oversee the efforts to ensure service standards are consistently met and exceeded
- Support strategic planning & long-term development of financial and service goals of the Banquet department
- Enhance service and standards for the Banquet department
- Accountability for day-to-day P&L in the Banquet department
- Instrumental in attracting and retaining loyal guests through close working relations with Sales & Marketing
- Anticipate future guest trends and align services offered in the Banquet department
- Act as a spokesperson for the Banquet department to positive brand image with internal and external guests
- Develop innovative solutions to enhance communication of guest and service information
- Trouble shoot in complex service situations
- Oversee the facilitation of the guest experience to exceed the expectation of a luxury hotel
- Plan and coordinate with the team for unique requirements to meet the guests needs
- Greet guests upon arrival and departure
- Oversee, build, and nurture strong relationships with guests and employees
- Promote building strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
- Extensive experience in similar 5 star/5 Diamond establishment
- Prior experience as Banquet Manager required
- Strong experience in a leadership role (is preferred)
- Previous experience in a Union environment an advantage
- Requires strong communication skills, both verbal and written
- Knowledge of cost controls such as labor, productivity, and other expenses
- Ability to supervise staff, including but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Industries
Hospitality
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