Pacer Staffing LLC

Behavioral Health Service Manager

Pacer Staffing LLC United States
Pacer Staffing LLC

Behavioral Health Service Manager

Pacer Staffing LLC United States
2 weeks ago 30 applicants

See who Pacer Staffing LLC has hired for this role

Job Title: Behavioral Health Service Manager

Location: Remote – Austin and surrounding areas

Duration: 6 months

Shift: 8AM-5PM CST

Day-to-day Responsibilities

  • Staff will be responsible for managing a caseload of 75-85 members on the HealthPlan ages 3-21.
  • They will conduct regular outreach (default monthly) and will perform assessments yearly and as needed to determine needs, care gaps, current services, satisfaction of services, and provide education to members and families of members on the HealthPlan.
  • They will then coordinate any needed or existing care and monitor care for satisfaction and member for progress throughout the year.
  • Yearly assessments will be conducted each year and as needed per change of condition and will be in person at member’s home or in an agreed upon public location that ensures HIPAA compliance.
  • Staff will complete monthly calls and visits (telehealth or in person per member choice) to all members on caseload unless a different frequency of outreach is established and documented.
  • Staff will work to remedy and circumvent member issues with providers when they arise.
  • Staff will document all interactions in a timely manner as directed by internal work processes.
  • Staff will staff appropriate cases with leadership when guidance is needed.
  • Staff will provide follow up following member discharge from hospital to assess for needs, provide education, and coordinate services.
  • Staff will work with local waivers, clinics, providers, and community entities to connect members with services covered and not covered by health plan.
  • Staff will maintain license and complete all activities required for this.
  • Staff will communicate with leadership regarding any questions or need for assistance with any assigned duties.

Required Skills/Experience

  • Case mgmt. experience 1-2 years
  • Working with pediatric population in Behavioral health setting 1-2 years
  • Interpersonal skills and ability to work as a team

Education

Education Requirement:

  • Masters in Social Work/ Counseling; Bachelors only if RN

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Staffing and Recruiting

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