Bilingual Health Coach

Kaia is a mission-focused health technology company.

Our story began in 2016, when our founders Konstantin Mehl and Manuel Thurner, set out on a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need in order to live their best lives.

How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for MSK and COPD using this evidence-based approach.

Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors such as Optum Ventures, idInvest, and Balderton Capital. We are poised to create a global footprint in digital self-care; Kaia is patient empowerment made easy.

The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for exceptional talent to join our journey. With over 200 "Kaianeers" spread across the globe, we need now, more than ever, specialized talent to help take our mission further.

Description:

We are seeking a passionate and experienced bilingual health coach fluent in both Spanish and English to join our dynamic team. As a full-time employee, you will play a crucial role in empowering individuals to achieve their health and wellness goals. West Coast hours are preferred to support our diverse user base.

The Role Encompasses:

• Facilitating the Kaia coaching experience; guiding users to achieve their health goals, responding to their individual needs, and using intrinsic methodologies to support them in gaining clarity.
• Conducting one-on-one telephonic and chat-based health coaching sessions in both Spanish and English.
• Multiple touchpoints with each coachee across various types of communication channels while driving retention.
• Supporting end users in navigating the Kaia app from a technology standpoint.
• Documenting coach session notes explicitly within the Kaia platform for proper record-keeping in line with that required by any "medical device" or service.
• Using the Kaia Coaching Philosophy as a basis for effective and meaningful coaching, including individually tailored SMART goals that reinforce automaticity of Kaia as a habit.
• Supporting customer success by identifying the participant's needs and relaying program details and requirements to elicit new thinking and habit change.
• Being highly knowledgeable about Kaia products, therapies, and types of support offered.
• Supporting warm live transfer calls from partner referral systems.
• Assisting with developing coaching protocols and messaging and providing QA for product development of our Spanish content.
  
  

Your Profile:

• You are inquisitive and enjoy gathering feedback and finding areas of opportunity for continual improvement.
• As a coach, you are naturally empathetic and easily create camaraderie with your coachees while remaining objective and able to guide them through processing whatever may come up in a session.
• You have a drive to be a self-starter and an eagerness and ability to thrive in a rapidly changing, fast-growing environment on a digital forum.
• Process-focused and detail oriented with strong organization, documentation, and analytical skills.
• You thrive in a team environment that lifts each other up and collaborates together and across other teams to continue driving the service, as well as the product itself.
• You are a learner and are always thirsty for expanding your knowledge base through personal development and team enrichment opportunities.
• Being part of the front line of contact with our users, you have excellent communication skills across both telephonic and chat-based sessions and receive best-in-class customer satisfaction ratings.
• You have an ample amount of patience with coaching clients due to the unique and extensive process of developing and implementing new habits and behaviors.
  
  

Role Requirements:

• Fluent in both Spanish and English (spoken and written).
• Experience with email, client management tools, smartphone and App-based technologies
• Health Coach Certification (or currently enrolled in a Health Coach Certification program. Prefer that certification is from a NBHWC accredited program)
• Degree in Health Sciences
• Have the ability to work remotely and privately
• Predictable and reliable attendance
• Authorization to work in the US required
  
  

Contract Type:

This is a full-time position with flexible hours to accommodate both coach and client schedules. West Coast hours are preferred.

Some of the benefits of being a Kaianeer:

• You can directly influence the future of digital health in a team of industry experts and digital shapers.
• You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).
• You'll enjoy accessible leaders, a hybrid (home/office) or remote work environment, and flexible vacation and working times.
• We support your professional development and have a budget and PTO set aside for you just for that!
• Happy hours, team events, and knowledge-sharing sessions.
• Join us if you're looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.
  
  

What we offer in the US:

• A competitive salary
• 100% 401k match up to 5% of yearly base salary, with vest starting on day 1
• Kaia offers Health care options where employees are 100% covered and dependents are 75% covered
• Flexible PTO policy
• Parental leave coverage up to 4 months-eligible on day one
• Ability to work 100% remote + access to HQ in NYC and coworking spaces across the US (and Europe!)
• Team events & Offsites in both US and Europe
• $1,500 annual personal development budget + 4 days off per year to dedicate to personal development
• Choice of several Macbook or Lenovo laptops
• $600 for ancillary equipment
• two free meals a week if you come into office