Bilingual Over-the-Phone Interviewer (Mandarin Chinese)
Bilingual Over-the-Phone Interviewer (Mandarin Chinese)
Teneo Linguistics Company, LLC
Houston, TX
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See who Teneo Linguistics Company, LLC has hired for this role
Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.
Responsibilities:
Responsibilities:
- Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts
- Capture detailed responses from members in surveys
- Record members' responses accurately in the database
- Provide excellent customer service to ensure accurate data collection
- Ability to communicate, read, and write in English and Mandarin
- Strong communication skills, with the ability to remain focused and stay on topic
- Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.
- 10 MBPS upload and 25 MBPS download
- Successful completion of a background check and drug test
- Successful completion of a language proficiency assessment
- High School Diploma or equivalent
- Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset
- Enjoy flexibility in scheduling; create your own weekly schedule upon employer's approval*. Weekly hours may vary based on project needs
- Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.
- Weekly schedule preferences are submitted for approval the week before scheduling
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Non-profit Organizations and Primary and Secondary Education
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