Branch Manager

Empower Rental Group is hiring a Branch Manager!

The Branch Manager is responsible for every aspect of the branch business. Manages entire operation with full P&L responsibility; maintains a sharp focus on Sales, Customer Service and Operations excellence. Monitor EBITDA, units-on-rent, average rental rates, margins for new and used sales, delivery & setup work, and operating profits. Collaborate with support center counterparts and peer Managers across an expanding network of national branches. Interact effectively with all levels of employees.

Company Benefits

• 401(k)
• 401(k) matching
• Free Employee Medical Insurance
• Health Insurance
• Dental Insurance
• Health Savings Account
• Vision insurance
• Employer-paid life insurance
• Employee Assistance Program
• Employer paid STD and LTD Disability benefits
• Paid Parental leave
• Paid time off
• Referral program
• Retirement plan
• Employee Sharing Program
  
  

Responsibilities Include, But Are Not Limited To

• Achieve operational and revenue goals set by leadership; closely monitor reports and maintain firm control of the Branch’s financial performance.
• Manage and/or contribute to proactive sales prospecting, new customer acquisition and account management of existing customers.
• Mentor and support branch sales professionals throughout the entire sales life cycle.
• Ensure that prospective goals are met; follow-up on leads, inbound & outbound sales calls, phone and in-person sales presentations etc.
• Track the volume of quotes generated and ensure prompt follow-up.
• Prepare sales & work orders for accepted quotes in POS system. Maintains key data on lost deals; accurately enters/updates all contacts and sales activity in CRM.
• Promote networking and shared solutions by participating in local, regional, and industry associations.
• Communicate vision and set leadership direction for all branch employees.
• Build a cohesive Branch team with a strong sense of urgency to meet customer requirements.
• Observe employees’ core job skills as well as their ‘team’ interaction and communications.
• Promptly communicate information from corporate to all branch personnel.
• Support upper management decisions and uphold corporate policy. Ensure that branch employees understand, embrace, and act on the Client Focus initiatives.
• Organize process flow and physical space for continuous improvements (sales & business office, work yard, product assets, dispatch etc.). Prioritize workflow and manage day-to-day operation.
• Monitor inventories and order materials and supplies; conduct monthly physical inventory.
• Ensure supplies, tools, and equipment are properly used, maintained, and accounted for.
• Oversee complete quality inspections of all units and trucks prior to customer delivery; ensure all assets returned from the customer are inspected for damage.
• Ensure units meet all applicable codes.
• Prepare for and undergo corporate operational Audits (6 months, annual etc.)
• Provide branch employees with a healthy, safe work environment.
• Maintain full compliance with all OSHA, DOT, and Safety rules and regulations and abides by all corporate rules and procedures.
• Conduct regular branch meetings, safety meetings, and safety inspections.
• Interview, hire, and manage the performance of all Branch employees.
• Clearly communicate expectations, ensure employees are properly trained, and conduct timely performance appraisals.
• Work one-on-one with team members; set weekly, monthly, quarterly, and annual goals; support employees in achieving their goals.
• Build and maintain strong working relationships with customers, vendors, and suppliers.
• Assist with and manage escalated customer concerns in a timely manner; research and resolve accounts payable, contract issues etc. in a prompt and courteous manner.
• Keep the Regional Director and management informed regarding areas of concern or opportunity such as major projects, inventory shortages, competitor activity or logistical challenges.
• Support and Build a Unified Company Culture.
• Maintains a safe work environment.
• Continuous Improvement
• Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
• Perform other related duties as assigned.
  

Job Requirements

• High level of computer proficiency; especially with Excel and CRM applications.
• Excellent attention to detail along with a proven ability to organize people & processes for increased production and efficiency.
• Strong time management and multi-tasking skills; prioritize actions, set direction, and allocate resources in a fast-paced, high-volume operation.
• Excellent interpersonal, communication, and negotiation skills. Present information clearly and accurately; demonstrate command of the details and subject matter expertise in all interactions with customers, management, and colleagues.
• Lead with a sense of urgency and a strong focus on the customer; anticipate customer needs and avoid unnecessary crises through proactive, careful planning.
  
  

Education And Experience

• Bachelor’s Degree in Business or 10 years branch level or higher management experience with full P&L responsibility.
• Experience in construction or industrial services is preferred.
  
  

Empower Rental Group is an Equal Opportunity Employer