Branch Service Manager

Job Summary: The Branch Service Manager is responsible for ensuring the

successful management of work performed in the service area. The incumbent is

responsible for establishing production goals, supervising, training, and evaluating

service employees to ensure that work is performed in support of company’s

department goals. This individual monitors physical requirements for work completion

(facilities, tools, environmental) and communicates same on an ongoing basis to his/her

Branch Manager.

Essential Functions:

· Develops, evaluates, and influences effective and consistent productivity and

teamwork to ensure the delivery of Legendary Customer Service (LCS)

· Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values

Based Leadership (VBL) tools, models and processes to ensure alignment with

our Vision, Values, and Mission

· Select, manage, develop, and evaluate service personnel to ensure high levels of

top quality workmanship and efficiency in a repair and service shop environment

· Communicate, implement, and monitor service department policies in order to

ensure a high level of consistency

· Monitors and controls time records, service reports, and shop maintenance

activities

· Plans and assigns work, enforces policies and procedures and recommends

improvements in repair and service methods, equipment, operating procedures

and working conditions

· Models and coaches to ensure that shop work and safety practices are

performed in a safe and hazard free shop

· Manages company expenses through warranty and damage recovery

· Maintains delivery and field service fleet

· Maintains facilities to Cat Contamination Control and TFR safety standards

· Works safely at all times and adheres to all applicable safety policies; complies

with all company policies, procedures, and standards

· Performs other duties as assigned

Knowledge, Skills, and Abilities:

· Highly developed mechanical background with various size and type engines and

electrical systems

· Extensive knowledge of construction equipment, aerial, and lifting equipment

· Knowledge of machines and tools, including their designs, uses, repair, and

maintenance

· Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification

preferred

· Quality control analysis skills - Conducting tests and inspections of products,

services, or processes to evaluate quality or performance

· Operation and control skills - Controlling operations of equipment or systems

· Advanced mechanical skills and understanding of schematics and diagrams

· Solid teamwork, communications, and interpersonal skills

· Judgment and decision making skills to consider relative costs and benefits of

potential actions, and the ability to determine the appropriate course of action

· Great attention to detail and solid organizational skills

· Solid recordkeeping and document control to ensure compliance with company

policy and procedures

· Ability to manage multiple priorities

· Ability to read and understand information and ideas presented in writing

· Ability to listen to and understand information and ideas presented through

spoken words and sentences

Education and Experience:

· Five to eight years of work-related skill, knowledge, or experience preferred

· Aerial lift and fork lift certification required

· High school/equivalent diploma or trade school diploma preferred

· Valid driver’s license

Supervisory Responsibilities:

· This position supervises shop and field service technicians and will provide input

to the manager regarding evaluations, merit increases, and career development

Travel:

· Less than 10% travel per year with some overnight stays; 90% related to training

Physical Requirements:

· Must be able to move objects, and use abdominal and lower back muscles to

provide support over time without fatigue

· Frequently moves materials or equipment weighing up to 50 pounds

· Constant movement and use of limbs; this position requires good manual

dexterity, coordination, and stamina

· Ascend/descend with gradual or continuous progress by oneself, using both

hands and feet and climb up and down ladders

· Be able to safely maneuver and work underneath equipment

· Routinely reacts to visual, auditory, and other signals, including alarms and

instructions, and is required to visually inspect work

Work Environment:

· Regularly works indoors around moving mechanical parts and may be exposed to

weather extremes when working outside in conditions that include inclement

weather, heat, cold, and humidity

· Noise level may be loud at times

· Exposure to small quantities of chemicals, steam, high-pressure water, and high

speed rotating equipment

· Significant time spent in confined spaces and high places