Stellar Professionals

Business analyst

Stellar Professionals Richmond, VA
Stellar Professionals

Business analyst

Stellar Professionals Richmond, VA
2 months ago 50 applicants

See who Stellar Professionals has hired for this role

We are looking to fill a Business analyst/ Change Coordinator to monitor the End to end-to-end change Management process to assess, control, and track RFC in Richmond, VA.

Mode of Interview: In person

  • Assist with Supporting the CM Tool and monitoring the Configuration Management process.
  • Process Normal, Standard, Emergency, and RFCs by working with ITD Developers, DBAs/SE, Managers, and executives regarding the Change Management process. Monitoring the End-to-end CM process to assess, control, and track RFCs.
  • Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes.
  • Provide support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation.
  • Create and Manage Communication Distribution.
  • Facilitate change announcements, gather reporting metrics and BI reports, and create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes.
  • Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.

Applicants must have minimum of 10 years of relevant experience with the following:

  • Experience Delivering Business and Systems Analyst Artifacts
  • Must have exceptional written and oral communication skills

Preferred Skills

  • Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)
  • Familiar with the ITIL framework and processes
  • Experience with Power BI
  • Experience with SharePoint
  • Experience with Microsoft Office
  • Experience with Visio
  • Experience with Creating Training Materials

  • Seniority level

    Associate

  • Employment type

    Contract

  • Job function

    Research, Analyst, and Information Technology

  • Industries

    Government Administration, Government Relations Services, and Information Services

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