Business Analyst (Contractor Position)

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.

Join 200+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.

About the Role

We are seeking a skilled Business Analyst to join our dynamic product team at Second Nature. This is a 1099 contractor role with an expected contract period of 4 months.

This role is crucial in bridging the gap between business needs and technology solutions. The ideal candidate will thrive in an agile, fast-paced environment, working closely with product managers and cross-functional teams to analyze business processes, gather requirements, and deliver data-driven insights that support strategic product decisions.


Key Responsibilities:
• Collaborate with product managers to define business and technical requirements, gathering and analyzing data to enable informed product development decisions.
• Conduct thorough analysis of business processes within the product team to identify improvement opportunities and efficiencies.
• Develop and maintain detailed business analysis documentation, including workflows, process diagrams, user stories, and requirement specifications.
• Facilitate communication between stakeholders to ensure alignment on product goals and objectives, acting as a liaison between technical and non-technical teams.
• Perform market research and competitive analysis to inform product strategy and feature prioritization.
• Assist in sprint planning and backlog grooming sessions.
• Assist in defining and tracking key performance indicators (KPIs) for product success.
• Participate in user acceptance testing (UAT) and provide feedback on product functionality.

Required Qualifications:
• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years experience as a Business Analyst or similar role, preferably within a technology or product-focused company.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Experience with agile development methodologies and tools (e.g., Jira, Confluence).
• Excellent communication and interpersonal skills, with the ability to work effectively across multiple teams and present complex information clearly.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:
• Highly detail-oriented with the ability to understand systems and API documentation.
• Experience with business process modeling techniques and tools (e.g., BPMN, UML).
• Familiarity with product management concepts and methodologies.
• Knowledge of user experience (UX) principles and practices.
• Experience in the property management industry
• Available to work EST hours
• Proactive approach to problem-solving and continuous improvement.
• Strong critical thinking and decision-making skills.
• Adaptability and willingness to learn new technologies and methodologies.
• Team player with the ability to work independently when required.
• Passion for technology and product development.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

● Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties

● Have a quiet, professional, distraction-free environment in which to complete your work

● Have access to your own reliable high-speed internet connection

● Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.