Business Analyst, Digital Products, Mobile, Customer Experience

Top 3 Required Skills:

1. BS BA Customer experience, marketing market research business, project management or equivalent experience

2. 3-5+ years in a customer-centric project as support delivery, or enterprise strategy development

3. Business Analysis Agile

Roles and Responsibilities:

Support Experience Design (HED) program by creating materials, analyzing data research results, testing and documenting to support the successful execution and deployment of HED’s projects

Daily Tasks:

Business Analysis

• Review all applicable HED dashboards and reports and develop recommendations on direction and actionable steps with core team and internal stakeholders

• Convert product roadmap features into smaller user stories

• Write clear and well-structured business requirements and documentation

• Write clear user stories, narrative and acceptance criteria for system development

• Support the creation of user journey mappings (i.e. interviews, resource gathering, meeting set up, etc.)

• Analyze user data and create reports, dashboards and visualizations to help better understand performance

• Perform data discovery, analysis and modeling

• Perform (UAT) User Acceptance Testing and recommend improvements

• Analyze research results and data to uncover insights and to provide recommendations

• Work with the Product Owner to engage key stakeholders to both gain and provide understanding of cross-dependencies.

• Provide support on issues and questions from stakeholders.

• Facilitate communication and gain commitment between business, DSD and IT units to align solutions with business strategies.

• Work with the product owner to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).

• Help the product owner refine and maintain the product backlog and project documentation.

• Prepare documents and create presentations weekly meetings, executive meetings and other ad hoc meetings

• Collaborate with developer teams during design and development phases.

• Develop materials to support change management efforts, in collaboration with Transformation Office.

• Ensure delivery on time of projects and related business objectives.

Department Support

• Contribute to the organization’s Agile transformation by adopting and spreading knowledge of agile principles and processes.

• May coach and mentor less Agile experienced staff.

• Provide leadership to staff to ensure optimal performance.

Top 3 Required Skills:

1. BS BA Customer experience, marketing market research business, project management or equivalent experience

2. 3-5+ years in a customer-centric project as support delivery, or enterprise strategy development

3. Business Analysis Agile

Desired Skills:

• Highly versatile, able to work in an extremely fast-paced, frequently ambiguous work environment; ability to self-manage.

• Experience with Design Thinking Human Centered Design and Service Design methodologies, especially customer journey mapping and service blueprints

• Experience with customer journey mapping and related tools, such as Figma and Mural

• Excellent communication and presentation skills

• Experience with project management tools, such as Jira

• Excellent customer service and problem-solving skills.

• Curious, questioning skills to gain understanding and build support.

• Adaptable with proven track record of growing responsibilities.

• Able to coordinate multiple initiatives simultaneously.

• Strong organizational skills.

• Self-motivated with strong analytical, organizational and project coordination skills.

• Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.

• Strong verbal and written communication skills.

• Ability to work effectively with AHM staff, IT staff, 3rd party vendor staff.

• Ability to interact with other company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.