Business Manager or Process Manager

This contract has an initial duration of six months with a likely extension

Key skills: Banking experience, working on multiple high-level Data Center Infrastructure projects

Some Linux knowledge helpful, ServiceNow, Excel, visualization tools

(PowerBI or Tableu), lots of documentation, developing proposals

Will be responsible for Change Management and Process Enhancement. Some budgeting too (depreciation, accruals and budget balancing)

Appropriate titles include Business Manager or Process Manager

Candidates Around 8 Years preferred

Location is New York City (2 days onsite a week) - Locals Only

Interviews: 2 phone screens and 1 in-person

MUST be local to New York City. Work schedule (remote, hybrid): 2 days in office

We are seeking a Business Manager to support the Infrastructure Services Business Management Lead in a variety of tasks and projects across the group. The core competencies of the role include project management, reporting development and management, governance risk and compliance, financial management, operations, and strategy. The qualified candidate will be expected to interact with team members of all levels, skilled in presenting information in clear and meaningful ways, able to anticipate issues and address them quickly. The ability to navigate sensitive information and topics is a must with sound judgement in communication essential. The candidate must be able to enhance or develop reporting capabilities and procedural documentation. Additionally, the candidate must have a strong financial mindset, with demonstrated process improvement in this space.

Major Responsibilities

• Partner with Infrastructure Services Business Manager Lead to develop and maintain day to day operations of the group and support key initiatives such as training, talent management initiatives, all hands meetings, and ad hoc exercises that may arise.
• Partner with other Business Managers across Technology on key initiatives and projects
• Represent Infrastructure Services requirements when collaborating with functions within the organization (e.g., Human Resources, Finance, Legal, Business, and Risk)
• Create and ensure the successful execution of new processes to enable Infrastructure Services to scale effectively and adhere to our overall strategy.
• Support collection of materials for inbound requests (e.g., IT GRC, Head Office, regulators) and document as necessary
• Provide monthly reporting on key areas such as key accomplishments, headcount and hiring; identify and escalate issues as needed.
• Manage multiple projects, with analytical thinking, planning, and problem solving to deliver positive results for the organization.
• Support business and financial planning and spend vs. budget monitoring, including enhanced processes of financial management and transparency.
• Make recommendations and provide insights to team leads to enable thoughtful business decisions
  
  

Required Qualifications

• Bachelor's degree in business, management information systems or other related field
• 3+ years of experience working as Business Manager in a Technology organization or other relevant experience in consulting or business operations.
• Comfortable with an evolving business environment, changing priorities, and working with junior to senior people, independently or in a group setting.
• Strong execution skills: Demonstrated experience delivering across multiple work streams with varying complexities and timelines.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Ability to work with business and technology leaders to understand their requirements and deliver results.
• Executive level presentation skills: ability to distill large amounts of information into concise themes and reporting.
• Experience working with technology toolsets such as SharePoint, Jira & ServiceNow, Apptio suite.
• Advanced skills in MS Office (Excel and PowerPoint).
• Self-driven -- Ability to lead projects from initiation to completion in a high-pressure environment.