Business Operations Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

As the Business Operations Manager, you’ll play a crucial role in driving progress across strategy, planning, people, financial management, and operations. You’ll help run DTS like a business, taking initiative to move the needle with credibility, reliability, and consistency. With a strong understanding of team dynamics, you’ll know exactly where to measure adoption, usage, efficiency, and productivity. Your thirst for knowledge and ability to adapt quickly—even in uncertain situations—set you apart. You’ll be dedicated to understanding our objectives and fine-tuning key results based on the maturity of deliverables and releases. You’ll take ownership of your work, leading with trust and collaborating closely with functional leaders and subject matter experts to ensure the collective success of our organization.

This position is an individual contributor role reporting to the Senior Director, Business Operations.

Responsibility

• Collaborate cross-functionally across the DTS organization on areas of process efficiency, prioritization, talent amd workforce management, culture & employee development, QBRs and OKRs
• Coordinate and organize offsite and onsite meetings focused on planning topics and assist leaders in developing content, document key notes and action items, and ensure follow-up until completion
• Manage and facilitate quarterly business reviews and goal-setting processes using Objectives and Key Results (OKRs) which includes documenting outcomes, gathering results from each team, and cascading status updates to the functional and company levels
• Develop and synthesize real-time digital dashboards to document and maintain metrics across all DTS functions, enabling streamlined decision-making
• Conduct detailed analysis on requisition, budget, software and outside spend data, providing insights on spend trajectory and identifying areas for optimization
• Work closely with talent acquisition, HR and finance to track, manage and maintain hiring, attrition and headcount spend
• Drive innovation by identifying and implementing new approaches to simplifying processes across DTS, which include operating models, capacity planning, estimation models, ultimately driving improved results and productivity
• Assist in leading and organizing the quarterly and annual planning cycles
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

• 5 years of relevant experience in a consulting or SaaS company
• BA/BS degree in a business or quantitative field
• Experience with OKRs, KPIs and metric dashboards from different technology companies
  
  

Preferred

• MBA
• Excellent follow-up and high verify skills to drive programs from start to finish
• Customer service oriented ability to partner with individuals at all levels
• Effective, clear and concise communication skills
• Familiar with Google suite and Tableau
• Results-driven self-motivated with the ability to multitask
• Analytical business acumen
• Ability to ask thoughtful questions and think outside of the box
  
  

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $128,400.00 - $200,200.00 base salary

Illinois and Colorado: $123,800.00 - $170,225.00 base salary

Washington and New York (including NYC metro area): $123,800.00 - $176,625.00 base salary

This role is also eligible for bonus and benefits .

Global Benefits Provide Options For The Following

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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