Business Operations Manager

About MPCH:

MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defences to establish fortified security measures based on zero-trust and zero-knowledge principles. Our comprehensive approach future-proofs digital infrastructure against current and emerging threats, including those posed by advancements in AI and quantum computing technology.

Job Overview:

The Business Operations Manager will be a key part of MPCH’s operations team, responsible for analyzing and improving operational workflows, managing process documentation, and driving key operational projects. The ideal candidate will have strong analytical skills, a deep understanding of operational processes, and the ability to collaborate across departments to ensure smooth operations.

Key Responsibilities:

• Operational Analysis & Optimization: Analyze current operational workflows, identify areas for improvement, and implement solutions to increase efficiency.
• Process Documentation: Develop, manage, and maintain process documentation across various departments, ensuring all operational procedures are standardized and followed.
• Project Management: Lead and manage cross-functional operational projects from initiation to completion, ensuring that deliverables are met on time and within scope.
• Data-Driven Decision Making: Analyze key performance indicators (KPIs) and metrics to provide actionable insights that will enhance operational performance.
• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity, especially in critical security environments.
• Collaboration: Work closely with teams across the organization (Product, Finance, Technology, and Customer Success) to ensure alignment and integration of operational improvements.
• Change Management: Lead change initiatives, ensuring smooth transitions and adoption of new processes and technologies.
• Customer Integration: Facilitate seamless integration of customers into the company’s product, ensuring they understand its full capabilities and value.
• Customer Integration: Facilitate seamless integration of customers into the company’s product, ensuring they understand its full capabilities and value.
• Regulatory Compliance Integration: Ensure that operational processes and product designs align with industry regulations and compliance standards, facilitating smooth collaboration with regulators and minimizing legal risks.

Desired Experience:

• Education: Bachelor’s degree in Business Administration, Operations Management, or related field. An MBA or other advanced degree is a plus.
• Experience: 5+ years in operations management or business analysis, ideally in technology, finance, or cybersecurity sectors.
• Technical Skills: Proficient in business analysis tools (e.g., Excel, SQL, Tableau), project management software ( Jira), and documentation tools ( Confluence).
• Industry Knowledge: Experience working in industries with high compliance standards such as finance, government, or cybersecurity is preferred.
• Problem Solving: Demonstrated ability to analyze complex problems, identify solutions, and implement change effectively.
• Communication: Excellent written and verbal communication skills, with the ability to present findings and recommendations clearly to senior management.
• Leadership: Strong leadership skills with the ability to manage cross-functional teams and drive operational projects to success.
• Attention to Detail: A meticulous approach to ensuring processes are both efficient and compliant with relevant standards.

Benefits:

• Salary range: $100k – 120k, dependent upon experience

• Opportunities for professional development and growth

• A collaborative and supportive work environment

• Fully remote working

MPCH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.