BPO Business Strategy Visualization Specialist

Business Strategy Specialist

At Percepta, we bring first-class service across each market we support. As a Business Strategy Specialist working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing

The Strategy Visualization Specialist will take ideas, conversations, and other shared information for long- and short-term corporate goals and translate them into project outlines, playbooks or presentations that are understandable and usable by a larger audience.

The Specialist will work closely with the VP, Strategy and CX Solutions to understand be able to translate strategic concepts into effective collateral for Clients, Percepta leadership, sales teams, solutioning teams, and other departments within the organization. The Specialist will also manage and track Strategic deliverables developed internally and / or with strategic partners to desired timelines.

During a Typical Day, You’ll

• Translate strategic concepts, plans, designs from Strategy leaders into actionable and understandable formats such as presentations, playbooks, graphs, or infographics.
• Having a solid understanding of contact centers, identify gaps in the strategic story and make recommendations to close those gaps.
• Break down large scale ideas into usable actions and activities.
• Develop materials for management meetings and follow up on strategy items.
• Maintain awareness of emerging trends and best practices in the business process outsourcing space and of visualization techniques to best convey information.
• Manage and track strategic deliverables to desired timelines.
  
  

What You Bring To The Role

• Undergraduate degree with a focus on business or marketing.
• 5 years’ experience in marketing / communications role and / or project management, business case development, or change management roles with a focus on presentation development with that role
• 3 years’ experience in a contact center, business process outsourcer.
• Proven ability to present complex concepts in understandable, digestible formats.
• Experience working with virtual visualization tools such as Miro boards, and experience mapping tools such as Lucidchart.
• Experience managing multiple deliverables within defined timeframe.
• Experience in automotive industry preferred.
• Experience in entrepreneurial organization or start-up preferred.
• Strong understanding of strategic concepts
• Strategic thinking and strong aptitude for seeing the larger picture
• Excellent written and verbal communication skills
• Excellent listening skills
• Initiative and follow-up skills
• Creative thinking to bring large picture concepts into workable activities
• Ability to ramp up quickly in new areas
• MS Power Point, Word and Excel skills
• Works well independently and in a team environment
• Must be able to interact effectively with all internal departments and clients at all levels
• Proven ability to work in a fast-paced environment
• Multi-tasking and project management skills
  
  

What You Can Expect

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)
  
  

A Bit More About Your Role

This is a remote working role and Percepta supplies the office equipment needed for this role.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our Values Are The Heartbeat Of Our Organization, And We Live, Breath And Play By Them Every Day. As a Percepta Team Member, You Can Expect

Culture of Service - to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

United States