Call Center - IT Help Desk
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)
Location : 1101 South Front St., Harrisburg, PA
Duration: 6+ Months
The Help Desk Analyst Performs The Skills Listed Below-
Please Share the profile to steve@anveta.com or reach me 469-813-0748.
Location : 1101 South Front St., Harrisburg, PA
Duration: 6+ Months
The Help Desk Analyst Performs The Skills Listed Below-
- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
- Investigates and resolves computer software and hardware problems of users.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
- Follow quality standards and displays strong customer service skills.
- Able to work in a team environment.
- Complete assigned tasks.
- Excellent communication skills; both written and spoken.
- Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
- Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
- Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware, and systems
- Above average communication skills and telephone manner.
- Excellent organizational skills
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- 1+ years previous IT Service Desk and/or Call Center experience required.
Please Share the profile to steve@anveta.com or reach me 469-813-0748.
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Seniority level
Entry level -
Employment type
Contract -
Job function
Other -
Industries
IT Services and IT Consulting
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