Career Advisor/ Peer Support Specialist (800017)

Job Description

Counsels and assists Program's customers regarding job search strategies, personal career advisement and identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed

Shares personal recovery stories and describes personal experiences to inspire and support individuals throughout the recovery process

Supports individuals with problem solving related to their reintegration into the community.

Acts as an advocate for individuals to facilitate positive changed in their recovery

Assists in facilitating psychoeducational groups

Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program

Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner

Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals

Provides motivational support to customers during the job search process

Demonstrates strong strategies for re-engaging customers and finding employment for those customers

Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants

Successfully documents customer success stories internally and externally.

Creates and maintains the policies and procedures for Career Advisement

Works under direction of the Program Manager to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary. Maintains filing systems and performs other relevant duties as assigned by the Program Director

Empower jobseekers with the knowledge and tools need to conduct a successful job search

Inform, educate, and support jobseekers through one-on-one advisement

Helping jobseekers determine attainable short-term and long-term career goals.

Assist jobseeker's candidacy through resume reviews and mock interviews.

Provide referrals to community partners that will help jobseekers overcome barriers to employment that cannot be mitigated through services offered at the center.

Provide all services with a high level of customer service while tailoring message to the Center’s focus population.

Create And Maintain An Environment That Promotes Quality Through

Establishment of clear expectations and encouragement of customer accountability

Utilize diverse materials and activities to respond to differences in learning styles

Demonstrate positive, pro-social interactions with customers, staff and community representatives

Use language reflective of commitment to diversity; demonstrate cultural competence

Model respect and professionalism across all situations

Demonstrate allegiance to policies, procedures, and expectations of vendor

Participate in required program and community meetings

Collaboration in PA CareerLink centers in the region to assist partiipants in reaching their training and employment goals