Case Aide - Pediatrics Infectious Disease

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

This Case Aid (CA) position holder assists patients, including scheduling transportation, registration, home visits, cancelling and setting Patient Assistant Programs and coordinating auxiliary services on behalf of patients. As well as provides support to case coordination for and behavioral health services to People living with HIV/AIDS (PLWHA). The holder of this position will give out-of-care clients individualized information and referrals to connect them to ambulatory outpatient medical care and other core medical services. Ryan White HIV/AIDS Program (RWHAP) Part D grant recipients provide outpatient family-centered primary and specialty medical care and support services. These services help low-income women, infants, children, and youth with HIV.

Maintains a regular and predictable work schedule. Accept incoming phone calls from patients regarding Social Service services and/or respond via work queue tasks within EMR

• Conduct follow-up phone calls and no-show clinic appointments
• Assist patients with scheduling appointments and setting transportation.
• Coordinates file retention and storage efforts
• Complete registration and request documentation.
• Communicates with others (internally and externally) to provide, exchange, or verify information, answer questions, and address issues of clients.
• Accomplishes service planning and coordinates with health providers to ensure the patient receives the correct level of care.
• Participates in multidisciplinary case staffing to ensure coordination of care and high-level services provided to health center patients.
• Familiarity with HIV/AIDS services and treatment, homeless services, and other community resources.
• Objectivity and self-discipline to avoid emotional involvement in frequently emotional and high-charged situations.
• Keeps abreast of new knowledge and techniques related to case management and new medical treatment modalities as they might affect patients' social adjustment or lifestyle via literature, professional settings, and staff development activities.
• Documentation of services and referrals provided in the client record and required database(s), including an entry in EMR, EPIC, TCT, etc.
• Performs data collection for quality management/assurance activities.
• Assists with compiling monthly, quarterly, and yearly surveys. Participate in monthly calls and events from TRG.
  
  

Benefits

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
  
  

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!
  
  

Position Summary

Pediatrics Infectious Diseas

6431 Fannin Street , Houston, TX 77030

Schedule: Full-Time, Mon-Fri (In person at the clinic – home visit and 1 day remote)

Position Key Accountabilities

• Performs initial intake interviews with patients and/or their families. Screens clients and assesses client’s needs.
• Provides clients with orientation to the campus. Explains procedures and answers basic questions about the program.
• Facilitates the completion of medical evaluation and a psychological or psychiatric evaluation for prospective clients.
• Facilitates the completion of all documents required for admission, including documents for on-site schooling.
• Facilitates transfer of clients to campus including transportation needs.
• Records data related to relocation of clients/research subjects and activities in which individuals participate.
• Codes and keys data into data files and maintains files in an orderly manner.
• Coordinates with referral agencies/organizations for admission of prospective clients providing them with accurate and up-to-date information.
• Identifies and develops additional sources of clients.
• Maintains positive relationships with existing referral sources.
• Performs other duties as assigned.
  
  

Certification/Skills

None

Minimum Education

High school diploma or equivalent.

Minimum Experience

One year of relevant work experience in a setting related to public contact, health care, or social service.

Physical Requirements

Exerts up to 100 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.

Security Sensitive

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

• 51.215
  
  

Residency Requirement

Employees must permanently reside and work in the State of Texas.