The Casino Floor Supervisor is responsible for the successful operation of the Table Game area, assuring game protection and that guests have a favorable gaming experience. Supervise a section of the casino floor of typically one to eight table games. Responsible for supervising dealer’s in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty
Responsibilities
Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.
Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
Maintain a detailed knowledge of upcoming casino events.
Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
Greet and interact with guests in a professional, welcoming and attentive manner.
Ensure all laws, regulations, MICS and company/departmental policies are followed in assigned section.
Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
Rate players accurately including time played, average bet and win/loss.
Track table inventory; ensure chips are accounted for.
Continually communicate pertinent gaming and employee information to the team Lead, Casino Manager and/or the Casino Shift Manager.
Issue / Redeem markers to credit customers per MICS and SOPs.
Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
Issue comps per guidelines.
Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
Accurate and efficient completion of day to day reports and special projects that may be assigned.
Work varied shifts, including weekends and holidays.
Perform other reasonable duties and responsibilities as requested.
Maintain equipment in assigned section; ensure that all items are in proper working order.
Supervisory Responsibilities
Table Games Dealers
Qualifications
Ability to effectively supervise employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
Must be able to effectively communicate with excellent interpersonal skills.
Able to effectively communicate in English, in both written and oral forms.
Computer literate in Bally Table View and CMP.
Must be able to obtain Nevada Gaming Registration and Alcohol Awareness Card.
Minimum age requirement is 21.
2 years table games experience required.
Thorough knowledge of the following table games: Craps, Roulette, Baccarat and Blackjack.
What We Offer You
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Pay Range
USD $30.00 - USD $30.00 /Hr.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
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