Catering Manager

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role leads a team to create unique and exceptional memories for our guests. We are committed to providing personalised and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Catering Manager is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Perform daily telephone solicitations to new and existing accounts/customers to achieve target individual and hotel goals
• Conduct tours of property to meeting planners and other potential customers while informing clients of all hotel services available; entertain customers on property, during site inspections, and program operation when appropriate
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections
• Work closely with conference services through execution of definite program; keep Director promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
• Receives signed contract and deposit payment. Passing on confirmation of payment and details to Finance; receives estimated pre-payment for event prior to event’s day and method of payment for additional charges

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• One to Three years of experience in a hotel sales capacity
• Strong writing, oral, and communications skills
• Requires knowledge of and ability to operate computer equipment

The Cherries on Top (Nice-to-Haves):

• Worked with Delphi before
• Speaks Spanish and/or Portuguese

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!