Certified Medical Assistant Care Coordinator

Position Summary

We are seeking tech-savvy, Certified Medical Assistant Patient Care Coordinators to conduct monthly telephonic outreach to a panel of chronically ill patients, developing and delivering personalized care plans that address their health concerns and challenges. We work in partnership with healthcare systems and practices to provide these services to their patient base and strive for care continuity and engagement.

Candidates must reside and work in the Mountain or Pacific time zone to be considered for this position.

Essential Functions

• Manage and support patients’ healthcare needs via virtual phone conversations
• Conduct and document visits leveraging technology platforms and EHRs
• Develop personalized care plans to address patients’ physical, mental, and preventative health needs
• Virtually coach patients to reach their care goals by following medical treatment plans that include healthy eating, physical activity, stress reduction, etc.
• Connect patients with resources such as nutritionists, nurses, and doctors who can also assist them in meeting their care need
• Prepare patients for appointments and procedures, and provide follow-up as needed
• Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims
• Review insurance plans and suggest tips to get the most from their benefit
• Proactively suggest services or preventive screenings relevant to each patient
  
  

Required Education And Experience

• Must have a current Medical Assistant (MA) Certification
• Or, a California LVN license that is clear and active
• Must reside and work in the Mountain or Pacific time zone
• Must have a minimum of two years of clinical experience
• Experience in care coordination or care management, health coaching, and motivational interviewing a plus
• Experience and comfort with Electronic Medical Records
• Experience using Microsoft Office products such as Teams, Outlook, SharePoint, and Excel
  

Work Environment

• Equipment is provided
• A wired, high-speed internet connection is required
• A private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required
  
  

Physical Demands

This is a virtual position that requires you to sit or stand at a computer for 32-40 hours weekly and be able to make phone calls. Some equipment setup is required.

Position Type

Full-Time

Schedule

Monday – Friday Days

30-40 hours weekly required

Pay Structure

• $22-25 Hourly