Chargeback and Process Improvement Manager, Retail Distribution

Lume is on a mission to normalize body odor beyond the pits and provide people with outrageously effective solutions so they never have to think twice about odor! Our Whole Body Deodorants can be used for any unwanted odor—from pits, to privates and beyond. It’s doctor-developed, made with skin-safe ingredients that are gentle enough for the most sensitive parts and clinically proven to control any external B.O. for 72 hours. In 2023, we launched a men’s line called Mando. Mando uses the same technology as Lume but has different scent profiles.

We are a 6-year-old fast growing, omni-channel deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.

We are looking for a Chargeback and Process Improvement Manager, Retail Distribution to join our team!

About the role:

We are looking for a high-performing individual to support our growing North American distribution network. This individual will oversee the distribution matters of the retail business. This includes ensuring orders are processed at the distribution center, fulfilled, and then delivered to the end customer. You will be responsible for compliant and highly efficient order fulfillment and will serve as the subject matter expert about questions on fulfillment. You will work cross-functionally with internal and external stakeholders on order management, process improvement, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, soft skills, project management, risk assessment, etc.! This position is remote and reports to the Senior Manager, Distribution.

Responsibilities:

• Stay updated on industry trends and customer preferences to identify innovative opportunities in distribution services, enhancing time-to-shelf efficiency and driving cost reductions.
• Monitor and analyze key performance indicators related to distribution, implementing corrective actions to improve service quality and efficiency.
• Conduct audits to ensure retail partner compliance, developing SOPs aimed at reducing compliance charges and cost of goods sold (COGS).
• Collaborate cross-functionally to analyze and minimize accessorial and compliance charges to below 1% of total revenue, leveraging data insights to address root causes and enhance operational efficiency.
• Lead continuous improvement initiatives across internal distribution processes, third-party logistics (3PLs), and kitting partners, using data analytics to drive efficiency and cost reduction.
• Promote a customer-centric approach within the distribution network, implementing process improvements that enhance distribution partner performance and retail customer satisfaction and loyalty.
• Streamline distribution processes by collaborating with cross-functional teams including supply chain, inventory planning, retail, and accounting/finance to implement joint improvement initiatives and improve the overall customer experience.
• Act as a liaison between internal teams, distribution partners, and retail customers, ensuring seamless communication and alignment of distribution strategies to enhance the overall customer experience.
• Drive the adoption of new technologies to automate processes, improve decision-making related to warehousing and transportation costs, and reduce compliance charges through continuous improvement efforts.
• Develop and implement strategies to improve chargeback management processes, ensuring accuracy, efficiency, and alignment with overall business objectives.
  
  
  

This should describe you:

• 2+ years of experience working in distribution
• Numerically and analytically minded - experience in Excel
• Strong attention to detail. You are comfortable going deep into the weeds while always considering the bigger picture
• Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast-paced environment
• Comfortable making informed decisions with imperfect information
• You are a learner - always seeking to improve yourself, your team, and the world around
• You are customer focused - always looking to see a challenge through the eyes of our customers
• You are process oriented - comfortable establishing and improving processes across operational areas
• Strong communication, teamwork, and problem-solving skills
• You have a sense of humor - we take our work seriously and ourselves un-seriously
  
  
  

This role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.

#BI-Remote

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $85,000-$95,000 , but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.

Lume is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.