Chatdesk Expert

Become a Customer Support Expert for brands you love!

Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email.

About The Job

Are you looking to earn additional income? Chatdesk Experts are freelance customer support agents who help companies provide the best support for their customers through social channels (Facebook, Instagram, TikTok & Twitter) and email. Chatdesk offers flexible, part-time opportunities that allow you to create your own schedule and have the opportunity to work from anywhere! Best part? You’ll never have to speak on the phone!

These days, everyone’s looking for their next side hustle. Whether you’re a stay-at-home parent, college student, or even employed full-time; this job is perfect for you! High quality performance will lead to even more opportunities with various brands.

Who we are

Bad customer support is the worst. Chatdesk helps e-commerce brands attract, support, and retain customers with exceptional service across social, email, chat, and SMS. Our CX Experts utilize our cutting-edge software that provides AI support to streamline their work.

We're always looking for talented individuals who are ready to make a difference. If you're passionate about improving customer experience, come join us!

Benefits of Being an Expert

• Choose your own schedule
• Work from anywhere
• Support your favorite brands
• Unlimited earning potential
  
  

Key Responsibilities

• Represent your favorite brands on social media and other platforms
• Respond timely and accurately to emails and social media messages
• Provide a meaningful and engaging experience with every interaction
• Resolve customer requests with care and professionalism
  
  

Basic Qualifications

• No prior customer service experience required! (No, really, we mean it!)
• Must have laptop/computer with internet access
• High proficiency in English written communication
• Professional fluency in other languages is a PLUS!
  
  

You’re an IDEAL fit if you are…

• Eager to take on new opportunities and thrive on challenges
• Adept at addressing customer concerns with a professional and prompt touch
• Fueled by a passion for helping people find solutions
• Great at problem-solving and thinking critically
• Fluent in multiple languages, including but not limited to French, Italian, Spanish and Chinese (*not required*)
  
  

More Information

For more information, please visit our Chatdesk Expert page here.

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