Chief Technology Officer

The Chief Technology Officer (CTO) is a key role reporting directly to the CEO. This position is responsible for technology strategy, implementation, deployment, and operation of the mission critical infrastructure at the de novo bank (Minority Deposit Institution). The CTO is responsible for meeting the needs of the organization including the anticipation and provisioning of appropriate technologies; to enable the technology team to deliver exceptional service and value. The position will lead the process of developing systems to improve the bank’s technology infrastructure. The CTO also serves as a member of several committees and collaborates with organizational partners to achieve organizational objectives.

Key Accountabilities

• Accountable for the creation and delivery of the Infrastructure vision and roadmap in line with the business strategy.
• Leverage traditional best practices as well as the latest technology trends and best practices including cloud, DevOps, and agile into the infrastructure roadmap.
• Create maximum value and high-quality delivery of Infrastructure core and foundational products.
• Build and maintain strong relationships with stakeholders to develop a clear understanding of near and long-term business needs, identifying opportunities for initiatives to drive value and efficiency to meet those needs, and responding with agility to changing business priorities.
• Manage and optimize the Infrastructure product budget/financials.
• Ensure consistent feedback mechanisms are in place to measure consumer satisfaction and capture potential new requirements/enhancement opportunities.
• Provide technical leadership while developing and maintaining relationships with Product Managers, Solution Engineers and Technical Architects.
• Represent the bank at external conferences and mentor junior associates. Drive the development and execution of the strategic vision for technology organization including the bank’s key vendor partners.
• Establish strategies, goals, tactics, scorecards, and operating procedures in support of business strategies and plans in collaboration with other leaders and key stakeholders to ensure delivery performance and quality.
• Oversight of external technology providers, including data center operations, infrastructure provisioning, and production support. Monitor and drive performance corresponding to third party service agreements.
  
  

Key Competencies

• Strategic Planning – Analyzes current and future business strategies against technology capabilities. Partner with technology partners and service providers to identify, design, and evaluate product offerings to align to future demand.
• Communication – Applies active listening skills and skillful use of questions to understand the situation, needs and desired outcomes. Effectively shares information and ideas, displaying self-awareness and self-management. Understands who will be affected by an issue or change and ensures all stakeholders and kept informed.
• Collaboration – Actively seeks, develops and maintains trusted relationships with others to achieve business goals and objectives. Proactively shares knowledge information, ideas and suggestions to accomplish mutual goals.
• Drive and Execution – Actively seeks ways to improve current methods, systems, processes and procedures. Focuses on ways to succeed and monitors and reviews progress against performance expectations. Committed to achieving established goals, overcoming obstacles, and continuously learning.
• Client Leadership – Asks effective questions to understand and clarify the client’s needs and/or to gain information relevant to the solution, response or action required to ensure the client is at the forefront of everything they do. Exceptional soft and interpersonal skills, including teamwork, facilitation, as well as excellent written, verbal communication and presentation skills.
  
  

Qualifications And Education Requirements

• Master’s or bachelor’s degree in business, computer science, computer engineering, electrical engineering, system analysis or a related field of study, or equivalent experience.
• Ten or more years of experience in some combination of the following disciplines: business or information solutions, technical architecture, application development, middleware, information analysis, database management.
• Familiarity with information management practices, system development life cycle management, IT services management, infrastructure and operations, and ITIL frameworks.
• Strong leadership and mentoring skills, including team leadership and work organization/coordination.