The Client Concierge will establish themselves as trusted advisors to both the client and the firm with strong domain knowledge of our overarching mission of superior client service. The concierge will be responsible for ensuring client satisfaction. They maintain expert knowledge of our products, and services and provide clients with insightful information with the goal being to provide a better overall client experience. The concierge will implement a prescribed contact and satisfaction measurement strategy with the new and existing clients via the phone and email and as a result, coordinate with the operations, professional, and legal teams to advocate for client needs and provide valuable information about their needs. They will perform outreach and measure the satisfaction of our existing clients as well
Compensation: $41,600 yearly
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Law Practice
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