Client Relationship Manager

About Us:

At Valligent, we stand out in the real estate industry by blending cutting-edge technology with exceptional customer service to deliver top-quality property valuations. We’re on the lookout for individuals who are energized by a dynamic, fast-paced environment and excel in attention to detail, tech-savviness, and people skills. If this sounds like you, we have the perfect opportunity!

Job Summary:

• The Client Relationship Manager reports to the VP of Operations and is responsible for developing and enhancing relationships with clients and potential client and identifying new client opportunities.

Supervisory Responsibilities:

• Engage with clients, client customers and potential clients
• Champion client and potential client needs
• Escalate sensitive situations appropriately to executive management
• Maintain confidentiality within the management work group

Duties/Responsibilities:

• Provide superior customer experience through excellent verbal and written communication, attention to detail and follow through
• Demonstrate ability and desire to assist company growth through communication to existing clients about products and services
• Understand fully the products and services offered by Valligent
• Recommend products and services that best fit the client’s scope of work
• Communicate with leadership team on new opportunities and best practice for onboarding new clients
• Handle client reporting analysis as needed to ensure turn times and client SLAs are in line with expectations
• Understand the client communication path and process
• Strong judgement ability to make the best decision possible for the client and the business
• Comprehend and understand order workflows in a client management system

Required Skills/Abilities:

• Excellent written and verbal communication skills
• High proficiency using communication technology – MS Teams, Go to Meeting, etc.
• Good planning and organizing
• Good critical, decision making and judgement
• Must be able to work independently and with minimal supervision
• Strong multi-tasking in a dynamic, demanding environment
• Takes initiative in all aspects
• High level of discreetness and professionalism
• Minimum 45 wpm typing

Education and Experience:

• Knowledge or experience with real estate, appraisal management companies, appraisals, or loan production
• Customer Service back ground experience required
• Bachelors’ degree preferred but not required

Valligent is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.