Client Service and Executive Support Manager (Remote)

About Luminary Travel

We are a fast growing ultra-luxury travel planning company that caters to discerning travelers worldwide. We produce only bespoke experiences -- imagine travel haute couture. Whether it's arranging a Villa in Courchevel, a sun-soaked week on the Amalfi Coast, or an African Safari, we work tirelessly to ensure that our clients do not feel bound by the typical constraints of travel.

Our team is dynamic, small, and excited about travel. Our focus is always on the details. We have meticulous organizational skills and precise research acumen. We work together with our clients to help deliver highly customized and curated itineraries so our clients always have a unique and once in a lifetime experience. Our company culture centers around our own deep passion for travel and exploring the world. This mutual love for travel helps us ensure that our clients have the best possible experience at every step of the journey!

Role: Client Service & Executive Support Manager

Employment: Full-time

We are seeking a dedicated Client Service & Executive Support Manager to oversee trip planning for our high-touch clients and provide executive support to our CEO.

This role is a blend of Executive Support for our CEO and managing client itineraries. It requires meticulous attention to detail, quick turnaround times, and a strong commitment to providing an exceptional customer experience. The ideal candidate will have at least three years of experience in the luxury travel industry (or a similar field with high-touch clients) and a background as an Executive Assistant or similar. This individual should be an excellent communicator, a dedicated team player, and adaptable to evolving processes in our fast-paced environment.

Location: Remote, within the United States

Responsibilities:

• Plan, create, and manage client itineraries in partnership with our CEO, demonstrating a first-class commitment to service
• Lead your Operating Pod by scheduling daily and weekly check-in’s, ensuring all details are planned and scheduled in a timely manner
• Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning
• Manage the procurement of the vendor quoting process and final invoice approval
• Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting
• Ensure all fees & payments are received from clients within established timelines
• Collaborate with travel operations team from start to finish on trips and delegate tasks as needed
• Catalog and manage relevant client and trip information in Salesforce CRM
• Monitor client feedback and lead trip post-mortem reviews within your pod
• Attend meetings and conferences on behalf of Luminary
• Occasionally interact with clients to ensure their needs are met
  
  
  

Qualifications:

• Bachelor’s Degree or equivalent
• Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel)
• Client focused ethos, committed to delivering purely positive outcomes
• Exceptional organizational skills with an aptitude for multi-tasking
• Strong ability to manage, distribute, and prioritize tasks
• Extremely customer-oriented
• Competent with software tools and technology
• Excellent verbal and written communication skills
• Diligent attention to detail
• Deep passion/excitement for world travel
• Extremely strong time management skills
• Self-motivated with a strong work ethic to service clients
• Willing to go the “extra mile” to surprise and delight customers
  
  
  

Compensation & Perks:

• Competitive Salary
• Commission Pay
• Access to Healthcare Benefits (US Employees only)
• Medical + Dental + Vision Insurance
• One-Medical On-Demand Primary Care
• Teledoc Virtual Health
• Talkspace Online Mental Health Therapy
• Kindbody Discount for Gynecology and Family-building Care
• Flexible Spending Account
• Access to Slavic 401k Software (US employees only)
• Annual Team Retreat
• Special access to reduced rates at luxury hotels
• 1 annual company-sponsored familiarization trip or “FAM” trip to properties around the world
• Opportunity to participate in global travel conferences