Aveanna Healthcare is a leading national provider of home health services to medically fragile children and adults. Our mission is to revolutionize the way homecare is delivered, one patient at a time. Our team consists of bedside clinicians and operational and clinical support staff. This operational support position serves as a primary point of contact with patient families & caregivers.
Our Staffing Coordinators are internally called Client Services Supervisors. Our CSS are able to multi-task while coordinating staffing schedules, fostering and maintaining positive relationships with patients, patient families, field staff, referral sources and other key stakeholders. This role consists of matching qualified clinicians with local families that align with their skillset, background, interests, and availability while striving to meet business financial goals.
This is a uniquely rewarding and challenging role, that is a great bridge to executive leadership opportunities within Aveanna and in the healthcare industry.
Pay: Starting Base Salary $40,000 + Average Bonus Potential + Paid Rotating On-call *Combination of base salary and variable pay
Address: 1901 Medi Park Drive (suite 2048) Amarillo, TX 79106
Schedule: In - Office Role, Monday – Friday, Standard Office Hours
What our Client Services Supervisors find, working at Aveanna :
Compassion and Purpose- Help our families and nurses reach their full potential
Community and Connection- Build long lasting relationships within your community
Appreciation and Teamwork- We recognize and reward both individual and team success
Growth and Inclusion- Career and Skillset Advancement Opportunities
Excitement and Happiness- A place to call HOME
Why Choose to be a Client Services Supervisor at Aveanna:
Health, Dental, Vision, and Company-paid Life Insurance
Paid Holidays, Paid Vacation Days, Paid Sick Days
Fun Day and Inclusion Day
Monthly Bonus Potential
Mileage reimbursement
401(k) Savings Plan with Employer Matching
Employee Stock Purchase Plan with Employee Discount
Tuition Discounts and Reimbursement Program (conditions apply)
Nationwide Footprint w/advancement opportunities
Awards and Recognition Program
Employee Relief Fund
S tructured new hire orientation and monthly CSS connection calls
Employee Resource Groups
Client Services Supervisor Responsibilities
Coordinates staffing needs according to branch location guidelines
Manage and maintain staffing schedule according to branch location guidelines
Coordinate orientation and training scheduling
Coordinate work schedules by allocating employees in shifts and positions.
Coordinate shift back-fill activities in the event of caregiver tardiness or absences
Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
Demonstrates an active and positive role in evaluating staff performance
Paid On Call Rotation Required- 24/7 On Call Support to field staff and patient/patient families.
As needed- home delivery of supplies/equipment ( mileage reimbursement offered)
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.
Demonstrates a thorough knowledge and adherence to company policies and procedures.
Client Services Supervisor Qualifications
High School Diploma or equivalent required, College Degree a PLUS.
Proficient in English, Bilingual a PLUS.
Healthcare experience a PLUS.
Knowledge of Microsoft Office Suite, proficient in Word and Excel
Team player, organization skillset and ability to multitask
Must be able to work after hours on-call schedule
Aveanna Healthcare is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.
CCPA Notice for Job Applicants, Contractors, and Employees Residing in California
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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