Navitus Health Solutions is seeking a Client Services Executive to join our Account Management team!
The Client Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients. The position is responsible for the co-development of long-term account strategy for their assigned clients. Working with subject matter experts, the CSE will be for responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for client retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients. Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
Facilitate resolution of escalated member/Client issues requests
Manage Clients
Up-sell programs
Other duties as assigned
Qualifications
What our team expects from you?
Bachelor's degree in business, marketing, or related area preferred.
Knowledge of PBM or health care industry preferred
Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
Ability to work independently and prioritize work to meet client needs.
Strong team orientation, commitment to sales, and client service and desire to succeed.
Willingness to travel as needed to meet goals.
Excellent verbal and written communication, presentation and negotiation skills required.
PC skills; Microsoft Office, Email, and Internet.
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees.
Participate in, adhere to, and support compliance program objectives.
The ability to consistently interact cooperatively and respectfully with other employees
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!
Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Navitus Health Solutions by 2x